Risks Related to Relationships with Major Customers and Expansion of New Customers
First written in FY2018. 1 of 8 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2017: 12 of 76 companies on the "Worse" side.
61 other companies' latest entry also says "Other".
- FY2026Customer composition metrics updatedAnnual report
「In the fiscal year ending June 2026, the largest customer of System Support, the group's core operating company, accounted for 3.9% of total revenue. This structure means that performance is not significantly affected by the trends of any particular customer. In addition, the company has built strong personal networks with major customers and worked to establish stable, ongoing business relationships. Of the customers that generated revenue in the fiscal year ending June 2025, 86.5% also generated revenue in the fiscal year ending June 2026.」
The largest customer's share of revenue declined from 6.6% in the previous fiscal year to 3.9%, while the proportion of customers with ongoing business rose from 85.1% to 86.5%. - FY2025Customer composition metrics updatedAnnual report
「For the fiscal year ended June 2025, System Support, the core operating company, reported that its largest customer accounted for 6.6% of total revenue, including System Support's share for the first half, and that performance was structured so that it was not significantly affected by the trends of any particular customer. In addition, the company worked to build strong personal networks with major customers and establish stable, ongoing business relationships. Of the customers that generated revenue in the fiscal year ended June 2024, 85.1% also generated revenue in the fiscal year ended June 2025.」
The revenue share of the largest customer was updated to 6.6% and the repeat-customer rate to 85.1%. The former increased from 5.6% in the previous fiscal year, while the repeat-customer rate increased from 84.3%. - FY2024Customer composition metrics updatedAnnual report
「For the fiscal year ended June 2024, the largest customer accounted for 5.6% of total revenue, and the Company's performance was structured so that it was not significantly affected by the trends of any particular customer. The Company worked to build strong personal networks with major customers and establish stable, ongoing business relationships. Of the customers that generated revenue in the fiscal year ended June 2023, 84.3% also generated revenue in the fiscal year ended June 2024.」
The company disclosed a 5.6% revenue share for the largest customer and an 84.3% repeat-customer rate, updating the metrics for customer concentration and retention. - FY2023Customer composition metrics updatedAnnual report
「For the fiscal year ended June 2023, the largest customer accounted for 4.4% of total revenue, and the Company's performance was structured so that it was not significantly affected by the trends of any particular customer. The Company worked to build strong personal networks with major customers and establish stable, ongoing business relationships. Of the customers that generated revenue in the fiscal year ended June 2022, 85.1% also generated revenue in the fiscal year ended June 2023.」
The company disclosed a 4.4% revenue share for the largest customer and an 85.1% repeat-customer rate, updating the metrics for customer concentration and retention. - FY2022Customer composition metrics updatedAnnual report
「For the fiscal year ended June 2022, the largest customer accounted for 4.5% of total revenue, and the Company's performance was structured so that it was not significantly affected by the trends of any particular customer. The Company worked to build strong personal networks with major customers and establish stable, ongoing business relationships. Of the customers that generated revenue in the fiscal year ended June 2021, 78.5% also generated revenue in the fiscal year ended June 2022.」
The largest customer's share increased from 4.2% in the previous fiscal year to 4.5%, while the repeat-customer rate increased from 74.4% to 78.5%. - FY2021Customer composition metrics updatedAnnual report
「For the fiscal year ended June 2021, the largest customer accounted for 4.2% of total revenue, and the Company's performance was structured so that it was not significantly affected by the trends of any particular customer. The Company worked to build strong personal networks with major customers and establish stable, ongoing business relationships. Of the customers that generated revenue in the fiscal year ended June 2020, 74.4% also generated revenue in the fiscal year ended June 2021. The Company was also developing new customer accounts in parallel.」
The largest customer accounted for 4.2% of revenue and the repeat-customer rate was 74.4%, updating the metrics for concentration among major customers and customer retention. - FY2019RestatedAnnual report
「The largest customer accounted for 5.8% of total revenue, and the Company's performance is structured so that it is not significantly affected by the trends of any particular customer.」
The company discloses the maintenance of relationships with major customers, the development of new customer accounts, a 5.8% revenue share for the largest customer, and a 76.6% repeat-customer rate. - FY2018First statedAnnual report
「If the development of relationships with major customers or the expansion of new customer accounts does not proceed smoothly, this may affect the Group's performance.」
The largest customer accounted for 4.5% of total revenue, while 77.9% of customers that generated revenue in the previous fiscal year also generated revenue in the current fiscal year, presenting both the maintenance of customer relationships and new customer development.