Announced details
Continued achievement of a SAM customer satisfaction survey (CSAT) score of 5.0 (perfect score) as of 19 October 2026
Provided ServiceNow implementation support for over 10 years since 2015; Validated Practice certification held in a total of 6 fields (as of 19 October 2026)
System Support provides implementation support as a ServiceNow Consulting & Implementation partner. ServiceNow Japan G.K. granted the certification.
Head office: Chiyoda-ku, Tokyo; President and Executive Officer: Suzuki Masatoshi (鈴木 正敏)
ServiceNow Validated Practice certification (SAM field)
ServiceNow Japan G.K.
1-5-2 Honcho, Kanazawa, Ishikawa Prefecture, Rifa-re 9F; Tokyo, Nagoya, Osaka and Kanazawa
The impact on consolidated results for the fiscal year ending June 2027 is expected to be minor
The company does not address Contract Value / Offering price.
Certification status in Japan as of 19 October 2026
| Item | Details |
|---|---|
| Names of Products / Services Covered | ServiceNow Validated Practice, ServiceNow Software Asset Management（SAM）, ServiceNow Implementation Support, Supportas Plus |
| Counterparty | ServiceNow Japan G.K. |
| Counterparty overview | Head office: Chiyoda-ku, Tokyo; President and Executive Officer: Suzuki Masatoshi (鈴木 正敏) |
| Relationship with the Company | System Support provides implementation support as a ServiceNow Consulting & Implementation partner. ServiceNow Japan G.K. granted the certification. |
| Launch date | October 2026 (certification obtained; track record) |
| Applicable area | Software Asset Management（SAM）, Hardware Asset Management（HAM）, IT Service Management（ITSM）, IT Operations Management（ITOM）, Customer Service Management（CSM）, App Engine |
| Award/certification name | ServiceNow Validated Practice certification (SAM field) |
| Awarding / certifying body | ServiceNow Japan G.K. |
| Location | 1-5-2 Honcho, Kanazawa, Ishikawa Prefecture, Rifa-re 9F; Tokyo, Nagoya, Osaka and Kanazawa |
| Quantitative Effects | Continued achievement of a SAM customer satisfaction survey (CSAT) score of 5.0 (perfect score) as of 19 October 2026 |
| Usage history | Provided ServiceNow implementation support for over 10 years since 2015; Validated Practice certification held in a total of 6 fields (as of 19 October 2026) |
| Impact on Business Performance | The impact on consolidated results for the fiscal year ending June 2027 is expected to be minor |
| Source | Certification status in Japan as of 19 October 2026 |
Items this document does not state (5)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.ServiceNow’s assessment recognized the company’s implementation support structure, its continued achievement of perfect scores in customer satisfaction surveys in the SAM field, its ability to provide integrated support from IT asset management through service operations, and its knowledge and technical capabilities based on its track record of integrating with external services.