Announced details
55 holders of the Certified Implementation Specialist – Customer Service Management (CIS-CSM) qualification
Provided numerous ServiceNow implementation support services for more than 10 years since 2015
ServiceNow Japan K.K. is the party that granted システムサポート its Validated Practice certifications, while システムサポート is a ServiceNow Consulting & Implementation partner. It began providing ServiceNow implementation support in 2015.
Head office: Chiyoda-ku, Tokyo; Representative Director and President: Suzuki Masatoshi (鈴木正敏). Identified as ServiceNow’s Japanese subsidiary.
ServiceNow Validated Practice certification (5 fields: CSM, HAM, App Engine, ITSM and ITOM)
ServiceNow Japan G.K.
All システムサポート locations: Tokyo, Nagoya, Osaka and Kanazawa. Corporate headquarters: 9F Rifare, 1-5-2 Honmachi, Kanazawa, Ishikawa
The impact on consolidated results for the fiscal year ending June 2027 is expected to be minor
The company does not address Contract Value / Offering price.
Domestic certification status as of 10 August 2026; ServiceNow’s certification program and evaluation
| Item | Details |
|---|---|
| Names of Products / Services Covered | ServiceNow Validated Practice, Customer Service Management（CSM）, Hardware Asset Management（HAM）, App Engine, IT Service Management（ITSM）, IT Operations Management（ITOM）, Supportas Plus |
| Counterparty | ServiceNow Japan G.K. |
| Counterparty overview | Head office: Chiyoda-ku, Tokyo; Representative Director and President: Suzuki Masatoshi (鈴木正敏). Identified as ServiceNow’s Japanese subsidiary. |
| Relationship with the Company | ServiceNow Japan K.K. is the party that granted システムサポート its Validated Practice certifications, while システムサポート is a ServiceNow Consulting & Implementation partner. It began providing ServiceNow implementation support in 2015. |
| Launch date | August 2026 (record of obtaining the CSM and HAM certifications) |
| Applicable area | Customer Service Management, Hardware Asset Management, Application Development, IT service management, IT Operations Management, Business support using AI, Advanced operations and security, Integration with external services |
| Award/certification name | ServiceNow Validated Practice certification (5 fields: CSM, HAM, App Engine, ITSM and ITOM) |
| Awarding / certifying body | ServiceNow Japan G.K. |
| Location | All システムサポート locations: Tokyo, Nagoya, Osaka and Kanazawa. Corporate headquarters: 9F Rifare, 1-5-2 Honmachi, Kanazawa, Ishikawa |
| Quantitative Effects | 55 holders of the Certified Implementation Specialist – Customer Service Management (CIS-CSM) qualification |
| Usage history | Provided numerous ServiceNow implementation support services for more than 10 years since 2015 |
| Impact on Business Performance | The impact on consolidated results for the fiscal year ending June 2027 is expected to be minor |
| Source | Domestic certification status as of 10 August 2026; ServiceNow’s certification program and evaluation |
Items this document does not state (5)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.ServiceNow evaluated the company’s implementation support structure, track record of project success, expertise and skills, implementation policy emphasizing standard functionality, and phased implementation approach, among other factors.