Announced details
Human Resources Service Delivery (HRSD) and HR application processes. The applications covered include maternity and postnatal leave, childcare leave, birth-related childcare leave (postpartum paternity leave), nursing care leave, marriage, divorce, joining the company, and leaving the company. Expansion into the CSM field for the compact EV business “e-Neo” is also under consideration.
not disclosed. The disclosure states that the project standardized application processes, reduced reliance on individual employees, enabled real-time monitoring of progress, and facilitated the early resolution of bottlenecks.
System Support was selected as DAIZO’s implementation support partner for ServiceNow HRSD. System Support is a consolidated subsidiary of System Support Holdings.
Head office: 3-1-201 Fukuzaki, Minato-ku, Osaka. Founded in 1936 as Osaka Shipyard. DAIZO is a diversified manufacturer engaged in shipbuilding, aerosol products (OEM), specialty lubricants, bicycle parking facilities, and the compact three-wheeled EV “e-Neo,” among other businesses. Representative Director, Chairman and President: Minami Nobuyuki (南宣之).
The impact on consolidated results for the fiscal year ending June 2026 is expected to be minor.
The company does not address Contract Value / Offering price.
STS official website, “ServiceNow Implementation Case Study: DAIZO”
| Item | Details |
|---|---|
| Names of Products / Services Covered | ServiceNow HR Service Delivery (HRSD), ServiceNow HRSD Lifecycle Events |
| Counterparty | 株式会社ダイゾー |
| Counterparty overview | Head office: 3-1-201 Fukuzaki, Minato-ku, Osaka. Founded in 1936 as Osaka Shipyard. DAIZO is a diversified manufacturer engaged in shipbuilding, aerosol products (OEM), specialty lubricants, bicycle parking facilities, and the compact three-wheeled EV “e-Neo,” among other businesses. Representative Director, Chairman and President: Minami Nobuyuki (南宣之). |
| Relationship with the Company | System Support was selected as DAIZO’s implementation support partner for ServiceNow HRSD. System Support is a consolidated subsidiary of System Support Holdings. |
| Applicable area | Human Resources Service Delivery (HRSD) and HR application processes. The applications covered include maternity and postnatal leave, childcare leave, birth-related childcare leave (postpartum paternity leave), nursing care leave, marriage, divorce, joining the company, and leaving the company. Expansion into the CSM field for the compact EV business “e-Neo” is also under consideration. |
| Quantitative Effects | not disclosed. The disclosure states that the project standardized application processes, reduced reliance on individual employees, enabled real-time monitoring of progress, and facilitated the early resolution of bottlenecks. |
| Impact on Business Performance | The impact on consolidated results for the fiscal year ending June 2026 is expected to be minor. |
| Source | STS official website, “ServiceNow Implementation Case Study: DAIZO” |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Previously, DAIZO operated different HR application processes by business division, including the parallel use of ServiceNow and paper documents. The company faced challenges including insufficient visualization of business workflows, inadequate procedural documentation, and an excessive reliance on individual employees’ knowledge. It also faced maintenance issues with its legacy Notes system and needed to migrate to a platform capable of stable operation.