Announced details
31 CIS-DISCO-certified personnel
Average customer satisfaction (CSAT) score of 4.75 (as of 1 May 2026)
Customer satisfaction (CSAT) score of 5.00 (as of 1 May 2026)
ServiceNow implementation support provided for more than 10 years since 2015
STS has provided ServiceNow implementation support since 2015 and is a ServiceNow Consulting & Implementation partner company.
Head office: Minato-ku, Tokyo; President and Executive Officer: Suzuki Masatoshi (鈴木 正敏). Provider of ServiceNow and ServiceNow partner certification body.
ServiceNow Validated Practice certification (ITOM, ITSM and App Engine)
ServiceNow Japan G.K.
Tokyo, Nagoya, Osaka and Kanazawa (all STS locations)
The impact on consolidated results for the fiscal year ending June 2026 is expected to be immaterial.
The company does not address Contract Value / Offering price.
Certification review and endorsement by ServiceNow Japan G.K.
| Item | Details |
|---|---|
| Names of Products / Services Covered | ServiceNow Validated Practice, ServiceNow IT Operations Management (ITOM), ServiceNow IT Service Management (ITSM), ServiceNow App Engine, ServiceNow Implementation Support, Supportas Plus |
| Counterparty | ServiceNow Japan G.K. |
| Counterparty overview | Head office: Minato-ku, Tokyo; President and Executive Officer: Suzuki Masatoshi (鈴木 正敏). Provider of ServiceNow and ServiceNow partner certification body. |
| Relationship with the Company | STS has provided ServiceNow implementation support since 2015 and is a ServiceNow Consulting & Implementation partner company. |
| Launch date | Certification obtained: May 2026 (actual). App Engine certification was obtained in January 2026. |
| Applicable area | IT Operations Management (ITOM), IT Service Management (ITSM), App Engine, AI and Agentic AI, Security integration solutions, Cross-platform integration |
| Award/certification name | ServiceNow Validated Practice certification (ITOM, ITSM and App Engine) |
| Awarding / certifying body | ServiceNow Japan G.K. |
| Location | Tokyo, Nagoya, Osaka and Kanazawa (all STS locations) |
| Quantitative Effects | 31 CIS-DISCO-certified personnel, Average customer satisfaction (CSAT) score of 4.75 (as of 1 May 2026), Customer satisfaction (CSAT) score of 5.00 (as of 1 May 2026) |
| Usage history | ServiceNow implementation support provided for more than 10 years since 2015 |
| Impact on Business Performance | The impact on consolidated results for the fiscal year ending June 2026 is expected to be immaterial. |
| Source | Certification review and endorsement by ServiceNow Japan G.K. |
Items this document does not state (5)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.ServiceNow’s review recognized the company’s ServiceNow implementation support structure, the technical capabilities of its professionally certified personnel, its CMDB design using CSDM, its track record of integrating with external tools, customer satisfaction, and its implementation policy emphasizing standard functionality.