Announced details
Sales, customer and opportunity management, order registration, production instruction issuance, processes from sales through post-order operations, and indirect departments
Up to 85% reduction in workload for order registration and production instruction issuance
Number of sales opportunities increased by approximately 1.5 times
More than 1,000 customer inquiries annually
CCT provided support as the Salesforce implementation partner from project planning through adoption and continuous improvement.
Head office: Chuo-ku, Tokyo; President and Representative Director: Iwade Taku (岩出 卓). Established in 1960, the company is a core member of the Toray Group supporting its manufacturing operations, with businesses including plant engineering, various manufacturing equipment, factory automation and software development.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Salesforce, SAP |
| Counterparty | Toray Engineering Co., Ltd. |
| Counterparty overview | Head office: Chuo-ku, Tokyo; President and Representative Director: Iwade Taku (岩出 卓). Established in 1960, the company is a core member of the Toray Group supporting its manufacturing operations, with businesses including plant engineering, various manufacturing equipment, factory automation and software development. |
| Relationship with the Company | CCT provided support as the Salesforce implementation partner from project planning through adoption and continuous improvement. |
| Launch date | A company-wide DX project centered on Salesforce was launched in 2018 (implementation completion date: Not disclosed). |
| Applicable area | Sales, customer and opportunity management, order registration, production instruction issuance, processes from sales through post-order operations, and indirect departments |
| Quantitative Effects | Up to 85% reduction in workload for order registration and production instruction issuance, Number of sales opportunities increased by approximately 1.5 times, More than 1,000 customer inquiries annually |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Salesforce was positioned as the “core front end” for consolidating information and linked with existing core systems such as SAP to manage processes consistently from sales through post-order operations. The disclosure also cites CCT’s support on the ground, including phased deployment and support for adoption and continuous improvement after implementation.