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Mobilus (4370) · FactFirst stated

The Gap Between Consumers’ Intent to Use Chat and Their Actual Use

First written in FY2025-H1. . Latest entry: FY2025-H1.

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The gap between consumers’ intent to use chat and actual adoptionA theme 1 companies write about · 0 as a headwind · 1 as a tailwind

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  1. FY2025-H1First statedAnnual report

    「According to the "Survey of Actual Communications Between Consumers and Companies" (*1), consumers' intention to use chat has risen to 55%, but only 28% have actually used it, indicating that companies have not yet put the necessary infrastructure in place.」

    As background to the establishment of the AI agent platform, the company presented market data showing that consumers' intention to use chat was 55%, while only 28% had actually used it.
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The Gap Between Consumers’ Intent to Use Chat and Their Actual Use | Mobilus Corporation (4370) | Komori