Announced details
Chat support for the FANCL online FAQ site, chat support for the official LINE account "FANCL Customer Support," and customer service and inquiry handling
Self-service resolution rate up approximately 30%; maintenance time per update reduced from up to one week to one hour
Business relationship in which FANCL adopted the AI chat agent provided by Mobilus. Capital and personnel relationships: Not disclosed
Head office: 89-1 Yamashita-cho, Naka-ku, Yokohama, Kanagawa; Representative: Hideki Mitsuhashi (三橋英記), Representative Director and President, Executive Officer; Business: research and development, manufacturing and sale of cosmetics and health foods; Established: August 1981
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Mobilus announcement, "Survey of Customer Service Contact Usage, 2025-2026" (announced 23 March 2026)
| Item | Details |
|---|---|
| Names of Products / Services Covered | MOBI BOT GenAI (MOBI BOT GenAI), Vector Search feature (known as MOBI BOT AI Vector Search at implementation) |
| Counterparty | FANCL CORPORATION |
| Counterparty overview | Head office: 89-1 Yamashita-cho, Naka-ku, Yokohama, Kanagawa; Representative: Hideki Mitsuhashi (三橋英記), Representative Director and President, Executive Officer; Business: research and development, manufacturing and sale of cosmetics and health foods; Established: August 1981 |
| Relationship with the Company | Business relationship in which FANCL adopted the AI chat agent provided by Mobilus. Capital and personnel relationships: Not disclosed |
| Launch date | Deployment began on 1 January 2026 (actual) |
| Applicable area | Chat support for the FANCL online FAQ site, chat support for the official LINE account "FANCL Customer Support," and customer service and inquiry handling |
| Quantitative Effects | Self-service resolution rate up approximately 30%; maintenance time per update reduced from up to one week to one hour |
| Source | Mobilus announcement, "Survey of Customer Service Contact Usage, 2025-2026" (announced 23 March 2026) |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.FAQ searches can now accurately handle free-form input, variations in wording and ambiguous expressions, and operations have shifted to using existing FAQ data.