Announced details
Logistics industry, telephone inquiry desks for delivery operations, pickup requests, delivery-status checks, contact centres
Categories expanded from 4 to 11
Mobilus provides MOBI VOICE. Altius Link operates Seino Transportation's contact centre under contract and promoted the proposal and implementation. The deployment site is Seino Transportation's inquiry desk for delivery operations.
Seino Transportation Co., Ltd.: Established on 1 October 2005, with its head office at 1 Taguchi-cho, Ogaki, Gifu; represented by President and Representative Director Takahashi Satoshi (髙橋智); provides commercial logistics services centred on Kangaroo Express. Altius Link, Inc.: Established in May 1996 and launched on 1 September 2023, with its head office at 2-2-1 Yoyogi, Shibuya-ku, Tokyo; represented by President and Representative Director Natani Masatoshi (那谷雅敏); provides contact-centre and other services.
No specific impact on revenue or profit is stated. The disclosure states that the system will contribute to improved operational efficiency and customer satisfaction.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | MOBI VOICE (Mobi Voice®) AI-agent voice bot |
| Counterparty | Seino Transportation Co., Ltd., Altius Link, Inc. |
| Counterparty overview | Seino Transportation Co., Ltd.: Established on 1 October 2005, with its head office at 1 Taguchi-cho, Ogaki, Gifu; represented by President and Representative Director Takahashi Satoshi (髙橋智); provides commercial logistics services centred on Kangaroo Express. Altius Link, Inc.: Established in May 1996 and launched on 1 September 2023, with its head office at 2-2-1 Yoyogi, Shibuya-ku, Tokyo; represented by President and Representative Director Natani Masatoshi (那谷雅敏); provides contact-centre and other services. |
| Relationship with the Company | Mobilus provides MOBI VOICE. Altius Link operates Seino Transportation's contact centre under contract and promoted the proposal and implementation. The deployment site is Seino Transportation's inquiry desk for delivery operations. |
| Launch date | Operation commenced on 1 September 2026 (actual) |
| Applicable area | Logistics industry, telephone inquiry desks for delivery operations, pickup requests, delivery-status checks, contact centres |
| Quantitative Effects | Categories expanded from 4 to 11 |
| Impact on Business Performance | No specific impact on revenue or profit is stated. The disclosure states that the system will contribute to improved operational efficiency and customer satisfaction. |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The previous 4-category system made it difficult to route inquiries in detail and obtain the necessary information, resulting in additional confirmation time for operators and an explanation burden for users. The system was adopted because it was expected to handle free-form speech, obtain information through natural dialogue, improve operational efficiency and raise customer satisfaction.