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Other Disclosures4370Mobilus CorporationInformation and Communications, Services and Others

Sunstage of the Belluna Group, a major mail-order retailer, adopts モビルス’s MOBI VOICE (Mobivoice)

Sunstage, a Belluna Group company, has introduced モビルス’s generative AI voice bot, MOBI VOICE, for handling telephone applications for new card loans outside business hours and has begun operations.

Worth reading
74In focus
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Direction
Improvement
Direction inferred from the company’s description.
Scale
50000
Approximately 50,000 after-hours telephone inquiries annually
Wording
Conditional
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No category-specific facts could be extracted from this document.

The reasons the company gives

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The conventional IVR system had quality issues with speech recognition and call-handling logs, resulting in the burden of transcribing calls and returning calls, as well as customer dissatisfaction. Sunstage evaluated MOBI VOICE’s natural requests for clarification, ability to handle corrections to spoken responses, removal of background noise, and accuracy in converting names, with the aim of improving operational efficiency, strengthening after-hours support, and enhancing customer satisfaction.

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Sunstage of the Belluna Group, a major mail-order retailer, adopts モビルス’s MOBI VOICE (Mobivoice) | Mobilus Corporation (4370) timely disclosure | Komori