Announced details
Continued-use rate of 99% or higher (company survey, as of May 2026)
Continued-use rate of 99% or higher (company survey, as of May 2026)
PCI DSS Compliance
9th Floor, Sumitomo Fudosan Osaki Twin Building West Tower, 2-22-9 Higashi-Gotanda, Shinagawa-ku, Tokyo
The company states that the offering will contribute to improving corporate CX quality and profitability going forward. The specific impact on revenue and profit is Not disclosed
The company does not address Contract Value / Offering price.
Company survey (as of May 2026)
| Item | Details |
|---|---|
| Names of Products / Services Covered | MOBI BOT GenAI, MOBI BOT (chatbot solution), MOBI AGENT (live-agent chat solution), Security Suite |
| Launch date | Started on 3 August 2026 (actual) |
| Applicable area | Contact center customer service, Finance, Public sector |
| Award/certification name | PCI DSS Compliance |
| Location | 9th Floor, Sumitomo Fudosan Osaki Twin Building West Tower, 2-22-9 Higashi-Gotanda, Shinagawa-ku, Tokyo |
| Quantitative Effects | Continued-use rate of 99% or higher (company survey, as of May 2026) |
| Usage history | Continued-use rate of 99% or higher (company survey, as of May 2026) |
| Impact on Business Performance | The company states that the offering will contribute to improving corporate CX quality and profitability going forward. The specific impact on revenue and profit is Not disclosed |
| Source | Company survey (as of May 2026) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address contact center challenges including AI tools going unused after implementation, stagnant resolution rates, complex functionality and pricing structures, and the difficulty of establishing ongoing operations and improvement due to labor shortages.