Announced details
Website inquiry desks, customer support and contact centers of financial institutions
Chat usage rates were 14% in 2024 and 10.3% in 2022 (survey results). Reduced waiting times, improved response efficiency and higher customer satisfaction as a result of the implementation are anticipated and expected
The Chiba Bank,Ltd. is a customer and business partner that adopted モビルス's live-chat system. Capital and personnel relationships: not disclosed
Head office: 1-2 Chibaminato, Chuo-ku, Chiba, Chiba Prefecture; representative: President and Representative Director Yonemoto Tsutomu (米本 努); established: March 1943; business: commercial banking operations
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Customer Inquiry Desk Usage Survey 2024; Customer Inquiry Desk Usage Survey 2022
| Item | Details |
|---|---|
| Names of Products / Services Covered | MOBI AGENT (Mobi Agent®) |
| Counterparty | The Chiba Bank,Ltd. |
| Counterparty overview | Head office: 1-2 Chibaminato, Chuo-ku, Chiba, Chiba Prefecture; representative: President and Representative Director Yonemoto Tsutomu (米本 努); established: March 1943; business: commercial banking operations |
| Relationship with the Company | The Chiba Bank,Ltd. is a customer and business partner that adopted モビルス's live-chat system. Capital and personnel relationships: not disclosed |
| Launch date | Live-chat support began on 18 June 2026 (actual) |
| Applicable area | Website inquiry desks, customer support and contact centers of financial institutions |
| Quantitative Effects | Chat usage rates were 14% in 2024 and 10.3% in 2022 (survey results). Reduced waiting times, improved response efficiency and higher customer satisfaction as a result of the implementation are anticipated and expected |
| Source | Customer Inquiry Desk Usage Survey 2024; Customer Inquiry Desk Usage Survey 2022 |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.As customers are using a wider range of inquiry channels and chat usage is increasing. The Chiba Bank,Ltd. adopted the system because it enables smooth connection from its website to live operators, with the aim of strengthening rapid support through digital channels and improving customer convenience and CX.