Announced details
Inquiry handling on the bank's website and at its contact center, live-agent chat, chatbots, identity verification and personal-data protection, and post-interaction processing.
99% live-agent chat response rate
Approximately 90% problem-resolution rate
89% in-chat resolution rate
500 live-agent chat inquiries per month (reported as results following implementation)
The San-in Godo Bank,Ltd. is a customer that has introduced and operates Mobiles' solutions. Capital and personnel relationships: not disclosed.
Head office: 10 Uomachi, Matsue, Shimane; Representative Director and President: Kikkawa Hiroshi (吉川浩); established 1 July 1941; listed on the Prime Market of the Tokyo Stock Exchange; provides financial services centered on banking, including leasing services.
PCI DSS Compliance
The company states that it aims to convert the time created into proactive sales activities and transform the operation into a profit center responsible for expanding revenue. Specific financial figures: not disclosed.
The company does not address Contract Value / Offering price.
Ministry of Internal Affairs and Communications, “2024 Communications Usage Trend Survey.” The source of the response-rate calculation is The San-in Godo Bank,Ltd.
| Item | Details |
|---|---|
| Names of Products / Services Covered | MOBI AGENT (live-agent chat solution), MOBI BOT (chatbot solution), MooA (AI response-summary solution), Visual IVR (visual interactive voice response), Secure Path (identity-verification and personal-data protection solution), Secure MFA (multi-factor authentication solution) |
| Counterparty | The San-in Godo Bank,Ltd. (Securities code: 8381) |
| Counterparty overview | Head office: 10 Uomachi, Matsue, Shimane; Representative Director and President: Kikkawa Hiroshi (吉川浩); established 1 July 1941; listed on the Prime Market of the Tokyo Stock Exchange; provides financial services centered on banking, including leasing services. |
| Relationship with the Company | The San-in Godo Bank,Ltd. is a customer that has introduced and operates Mobiles' solutions. Capital and personnel relationships: not disclosed. |
| Launch date | March 2025 (operations commenced; actual results) |
| Applicable area | Inquiry handling on the bank's website and at its contact center, live-agent chat, chatbots, identity verification and personal-data protection, and post-interaction processing. |
| Award/certification name | PCI DSS Compliance |
| Quantitative Effects | 99% live-agent chat response rate, Approximately 90% problem-resolution rate, 89% in-chat resolution rate |
| Usage history | 500 live-agent chat inquiries per month (reported as results following implementation) |
| Impact on Business Performance | The company states that it aims to convert the time created into proactive sales activities and transform the operation into a profit center responsible for expanding revenue. Specific financial figures: not disclosed. |
| Source | Ministry of Internal Affairs and Communications, “2024 Communications Usage Trend Survey.” The source of the response-rate calculation is The San-in Godo Bank,Ltd. |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To optimize the customer journey to the appropriate contact channel, address demand for online resolution, reduce the burden of approximately 20,000 inbound calls per month, promote self-service through digital channels, and improve operational efficiency.