Announced details
Telephone reception of applications for loan-related certificates and contact center operations at financial institutions
Approximately 90% of telephone requests for some certificates do not require a callback
Expected annual reduction of approximately 175 hours in telephone handling time
Expected annual reduction of approximately 270 hours in mailing and administrative work
Expected total annual reduction of approximately 445 hours
Certificates can be issued as soon as the same day
As of May 2026, automated issuance requests are being accepted for 6 certificates
Head office: 3-1-1 Minatomirai, Nishi-ku, Yokohama, Kanagawa; Representative: Representative Director and President Kataoka Tatsuya (片岡達也); Established: December 1920; Bank
No impact on results is stated
The company does not address Contract Value / Offering price.
National Institute of Population and Social Security Research, “Population Projections for Japan (2023 projection): Summary of Results”
Mobilus introduced and provided MOBI VOICE to Yokohama Bank as part of a business relationship. No capital or personnel relationship is stated.
| Item | Details |
|---|---|
| Names of Products / Services Covered | MOBI VOICE (Mobivoice®) AI agent voicebot |
| Counterparty | The Bank of Yokohama, Ltd. |
| Counterparty overview | Head office: 3-1-1 Minatomirai, Nishi-ku, Yokohama, Kanagawa; Representative: Representative Director and President Kataoka Tatsuya (片岡達也); Established: December 1920; Bank |
| Relationship with counterparty | Mobilus introduced and provided MOBI VOICE to Yokohama Bank as part of a business relationship. No capital or personnel relationship is stated. |
| Launch date | Automated response operations began in October 2025 (actual results) |
| Applicable area | Telephone reception of applications for loan-related certificates and contact center operations at financial institutions |
| Quantitative Effects | Approximately 90% of telephone requests for some certificates do not require a callback, Expected annual reduction of approximately 175 hours in telephone handling time, Expected annual reduction of approximately 270 hours in mailing and administrative work, Expected total annual reduction of approximately 445 hours, Certificates can be issued as soon as the same day |
| Usage history | As of May 2026, automated issuance requests are being accepted for 6 certificates |
| Impact on Business Performance | No impact on results is stated |
| Source | National Institute of Population and Social Security Research, “Population Projections for Japan (2023 projection): Summary of Results” |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To eliminate call overflow caused by a concentration of calls during the year-end peak season, the exchange of certificate request forms by mail, and the workload of bank employees, thereby improving customer convenience and operational efficiency.