Announced details
Customer experience in the age of AI agents; search, comparison, purchasing and support; marketing; contact centers; data design; business process design; and employee experience
モビルス participates as a member company of the AICX Association and serves as a committee member on one of the association’s committees.
An industry association promoting the social implementation of AI agents. Its activities include education and training programs, a customer data integration platform, industry standards development, collaboration among companies, and conferences and seminars. Established: January 2025. Location: 6F, Nishishinjuku Mizuma Building, 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023. Representative directors: Oguri Shin (小栗伸) and Ozawa Kensuke (小澤健祐).
Regular meetings: once a month; secretariat discussions: once a month
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | New AI Customer Experience Creation Committee |
| Counterparty | General Incorporated Association AICX Association |
| Counterparty overview | An industry association promoting the social implementation of AI agents. Its activities include education and training programs, a customer data integration platform, industry standards development, collaboration among companies, and conferences and seminars. Established: January 2025. Location: 6F, Nishishinjuku Mizuma Building, 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023. Representative directors: Oguri Shin (小栗伸) and Ozawa Kensuke (小澤健祐). |
| Relationship with the Company | モビルス participates as a member company of the AICX Association and serves as a committee member on one of the association’s committees. |
| Launch date | 28 April 2026 (establishment of the committee and opening of recruitment for first-term participating companies; deliverables are scheduled for publication in approximately six months) |
| Applicable area | Customer experience in the age of AI agents; search, comparison, purchasing and support; marketing; contact centers; data design; business process design; and employee experience |
| Location scale | Regular meetings: once a month; secretariat discussions: once a month |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Responding to structural changes in customer behavior and customer touchpoints driven by the spread of AI agents requires developing shared understanding and design principles across industries, rather than on an individual-company basis.