Acquiring 10,000 Repeat Customers Who Are Site Representatives
First written in FY2016. 15 of 33 entries say "Advanced", first in FY2021-Q1. Latest entry: FY2026.
The whole theme swung hardest in 2022: 1 of 12 companies on the "Worse" side.
2 other companies' latest entry also says "Other".
- FY2026Repeat-use rate down 0.1 percentage point to 70.0%Annual report
「Although the provision of subscription services such as cloud storage and the conversion of site-by-site transactions into corporate contracts (B2B transactions) progressed, the repeat rate was 70.0%, down 0.1 point from the previous fiscal year, partly because of trends in construction orders received by existing customers.」
Against the target of a repeat rate of over 90% for the fiscal year ending March 2026, the actual rate was 70.0%, down 0.1 percentage point from 70.1% in the previous fiscal year. - FY2026-H1AdvancedAnnual report
「• Repeat rate (*) Over 90% The repeat rate (*3) was 64.4%, up 0.5 percentage point year on year, due to the expansion of subscription services such as cloud storage and the increasing conversion of site-level transactions into corporate contracts (B2B transactions).」
Against the continuing target of a repeat rate of over 90% for the fiscal year ending March 2026, the repeat rate for the six-month period was 64.4%, up 0.5 percentage point year on year. - FY2025-H1Repeat rate down 0.4 percentage pointAnnual report
「Although the expansion of subscription services such as cloud storage and the conversion of site-level transactions into corporate contracts (B2B transactions) progressed, the repeat rate was 63.9%, down 0.4 percentage point year on year, partly reflecting a slight slowdown in the number of public works projects.」
Against the target of a repeat rate of over 90% for the fiscal year ending March 2026, the repeat rate for the six-month period was 63.9%, down 0.4 percentage point from the same period of the previous year. - FY2024-Q3AdvancedAnnual report
「• Repeat rate (*) Over 90% The repeat rate was 68.7%, up 0.7 percentage point year on year, due to the expansion of subscription services such as cloud storage and the increasing conversion of site-level transactions into corporate contracts (B2B transactions).」
Against the continuing target of a repeat rate of over 90% for the fiscal year ending March 2026, the repeat rate for the first three quarters was 68.7%, up 0.7 percentage point year on year. - FY2024-Q2AdvancedAnnual report
「• Repeat rate (*) Over 90% The repeat rate was 64.3%, up 0.5 percentage point year on year, due to the expansion of subscription services such as cloud storage and the increasing conversion of site-level transactions into corporate contracts (B2B transactions).」
Against the continuing target of a repeat rate of over 90% for the fiscal year ending March 2026, the repeat rate for the first two quarters was 64.3%, up 0.5 percentage point year on year. - FY2024-Q1AdvancedAnnual report
「The repeat rate was 57.7%, up 1.0 percentage point year on year, driven by the expansion of subscription services such as cloud storage and the increasing conversion of site-level transactions into corporate contracts (B2B transactions).」
The repeat rate rose 1.0 percentage point from 56.7% in the same period of the previous year to 57.7%. The company cited the expansion of subscription services and the conversion of site-level transactions into corporate contracts as factors. - FY2023ReframedAnnual report
「In branch sales activities, we will improve the repeat rate by managing site agents, who are the direct users, and efficiently develop new customers through horizontal expansion.」
The KPI was restructured from the target number of repeat site agents to the repeat rate among site agents, with the new medium-term management plan setting a target repeat rate of over 90% for the fiscal year ending March 2026. - FY2023-Q3AdvancedAnnual report
「Revenue from core products and services was ¥5,268 million, up 4.8% year on year, due mainly to steady orders, particularly from existing customers.」
Orders for core products and services remained steady, particularly among existing customers, and revenue was ¥5,268 million, up 4.8% year on year. - FY2023-Q2AdvancedAnnual report
「Revenue from core products and services was ¥3,337 million, up 5.0% year on year, due mainly to steady orders, particularly from existing customers.」
Orders for core products and services remained steady, particularly among existing customers, and revenue was ¥3,337 million, up 5.0% year on year. - FY2023-Q1AdvancedAnnual report
「Revenue from core products and services was ¥1,573 million, up 4.4% year on year, due mainly to steady orders, particularly from existing customers.」
Revenue from core products and services was ¥1,573 million, up 4.4% year on year, indicating steady orders, particularly from existing customers. - FY2022AdvancedAnnual report
「With respect to its core products and services, the expansion of products and services, mainly in the DDS business, resulted in revenue of ¥6,706 million, up 10.9% year on year.」
Revenue from core products and services was ¥6,706 million, up 10.9% year on year, as revenue growth centered on repeat and rental business with existing customers progressed throughout the fiscal year. - FY2022-Q3AdvancedAnnual report
「With respect to its core products and services, the expansion of products and services, mainly in the DDS business, resulted in revenue of ¥5,025 million, up 11.8% year on year.」
Orders for core products and services, mainly from existing customers, increased, resulting in revenue of ¥5,025 million, up 11.8% year on year against the backdrop of expanded products and services. - FY2022-Q2AdvancedAnnual report
「With respect to its core products and services, repeat use by existing customers increased, and the expansion of products and services, mainly in the DDS business, resulted in revenue of ¥3,178 million, up 12.3% year on year.」
Repeat use by existing customers increased, resulting in revenue from core products and services of ¥3,178 million, up 12.3% year on year. - FY2022-Q1AdvancedAnnual report
「With respect to its core products and services, repeat use by existing customers increased, mainly resulting in revenue of ¥1,507 million, up 12.8% year on year.」
Repeat use by existing customers increased, resulting in revenue from core products and services of ¥1,507 million, up 12.8% year on year. - FY2021AdvancedAnnual report
「With respect to its core products and services, repeat use by existing customers increased, mainly due to an increase in the number of rental units in operation, resulting in revenue of ¥6,047 million, up 13.6% year on year.」
Repeat use by existing customers and the number of rental units in operation continued to increase over the full fiscal year, resulting in revenue from core products and services of ¥6,047 million, up 13.6% year on year. - FY2021-Q3AdvancedAnnual report
「With respect to its core products and services, repeat use by existing customers increased, mainly due to an increase in the number of rental units in operation, resulting in revenue of ¥4,496 million, up 14.1% year on year.」
Repeat use by existing customers and the number of rental units in operation continued to increase, resulting in revenue from core products and services of ¥4,496 million, up 14.1% year on year. - FY2021-Q2AdvancedAnnual report
「With respect to its core products and services, repeat use by existing customers increased, mainly due to an increase in the number of rental units in operation, resulting in revenue of ¥2,831 million, up 15.0% year on year.」
Repeat use by existing customers and the number of rental units in operation increased, resulting in revenue from core products and services of ¥2,831 million, up 15.0% year on year. - FY2021-Q1AdvancedAnnual report
「With respect to its core products and services, repeat use by existing customers, primarily of rental services, increased, resulting in revenue of ¥1,336 million, up 15.3% year on year.」
Repeat use by existing customers, primarily of rental services, increased, resulting in revenue from core products and services of ¥1,336 million, up 15.3% year on year. - FY2020RestatedAnnual report
「The Company will promote the development of a sales structure and direct and remote support structures to support it, as well as the nationwide expansion of its sales network, in order to acquire repeat customers.」
The Company continues to pursue a policy of acquiring repeat customers through its sales structure and direct and remote support, rather than through the previous numerical target. - FY2019RestatedAnnual report
「The Company will also work to improve the customer repeat-use rate by using tools such as marketing automation.」
The Company continues to pursue the policy of improving the customer repeat-use rate through marketing automation and similar tools, restructured from the previous target based on the number of repeat customers. - FY2018ReframedAnnual report
「The Company will also work to improve the customer repeat-use rate by using tools such as marketing automation.」
The new medium-term management plan changes the wording and means of achievement from reiterating the previous target of 10,000 repeat customers among site supervisors to improving the customer repeat-use rate through the use of marketing automation and similar tools. - FY2018-Q3RestatedAnnual report
「Its core policies were to build a nationwide network as a specialist company in the construction ICT field, centered on its systems and surveying and measurement businesses, and to acquire 10,000 repeat customers among site supervisors, primarily through rental transactions.」
The Company reiterated its target of acquiring 10,000 repeat customers among site supervisors, primarily through rental transactions. - FY2018-Q2RestatedAnnual report
「The Company formulated a medium-term management plan covering the 4 fiscal years from the fiscal year ended March 2015 through the fiscal year ended March 2018. Its core policies were to build a nationwide network as a specialist company in the construction ICT field, centered on its systems and surveying and measurement businesses, and to acquire 10,000 repeat customers among site supervisors, primarily through rental transactions.」
The Company reiterated its target of acquiring 10,000 repeat customers among site supervisors, primarily through rental transactions. - FY2018-Q1RestatedAnnual report
「The Company formulated a medium-term management plan covering the 4 fiscal years from the fiscal year ended March 2015 through the fiscal year ended March 2018. Its core policies were to build a nationwide network as a specialist company in the construction ICT field, centered on its systems and surveying and measurement businesses, and to acquire 10,000 repeat customers among site supervisors, primarily through rental transactions.」
The Company reiterated its target of acquiring 10,000 repeat customers among site supervisors, primarily through rental transactions. - FY2017RestatedAnnual report
「“Aim to acquire 10,000 repeat customers among site supervisors, primarily through rental transactions”」
The Company reiterated in its annual report its target of acquiring 10,000 repeat customers among site supervisors, primarily through rental transactions. - FY2017-Q3RestatedAnnual report
「Its core policies were to build a nationwide network as a specialist company in the construction ICT field, centered on its systems and surveying and measurement businesses, and to acquire 10,000 repeat customers among site supervisors, primarily through rental transactions.」
The Company reiterated its target of acquiring 10,000 repeat customers among site supervisors, primarily through rental transactions. - FY2017-Q2RestatedAnnual report
「The Company formulated a medium-term management plan covering the 4 fiscal years from the fiscal year ended March 2015 through the fiscal year ended March 2018. Its core policies were to build a nationwide network as a specialist company in the construction ICT field, centered on its systems and surveying and measurement businesses, and to acquire 10,000 repeat customers among site supervisors, primarily through rental transactions.」
The Company reiterated its target of acquiring 10,000 repeat customers among site supervisors, primarily through rental transactions. - FY2017-Q1RestatedAnnual report
「The Company formulated a medium-term management plan covering the 4 fiscal years from the fiscal year ended March 2015 through the fiscal year ended March 2018. Its core policies were to build a nationwide network as a specialist company in the construction ICT field, centered on its systems and surveying and measurement businesses, and to acquire 10,000 repeat customers among site supervisors, primarily through rental transactions.」
The Company reiterated its target of acquiring 10,000 repeat customers among site supervisors and its rental-centered policy. - FY2016First statedAnnual report
「The Company formulated a medium-term management plan covering the 4 fiscal years from the fiscal year ended March 2015 through the fiscal year ended March 2018. Its core policies were to build a nationwide network as a specialist company in the construction ICT field, centered on its systems and surveying and measurement businesses, and to acquire 10,000 repeat customers among site supervisors, primarily through rental transactions.」
The Company set the expansion of repeat customer use, centered on rental transactions, as a quantitative target.