Announced details
Organizing the course of events for customer service interactions, business meetings, customer harassment response, and reporting to supervisors
Continuous feature additions since launch in December 2020
No additional charge on all plans
The company does not address Contract Value / Impact on Business Performance.
Ministry of Health, Labour and Welfare, “Guidelines on Measures Employers Should Take in Employment Management Regarding Problems Caused by the Conduct of Customers and Others in the Workplace”
| Item | Details |
|---|---|
| Names of Products / Services Covered | AutoMemo, Incident Response Report |
| Offering price | No additional charge on all plans |
| Launch date | 8 October 2026 (actual) |
| Applicable area | Organizing the course of events for customer service interactions, business meetings, customer harassment response, and reporting to supervisors |
| Usage history | Continuous feature additions since launch in December 2020 |
| Source | Ministry of Health, Labour and Welfare, “Guidelines on Measures Employers Should Take in Employment Management Regarding Problems Caused by the Conduct of Customers and Others in the Workplace” |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To provide an environment in which the course of customer interactions can be objectively reviewed at a later date, in light of the enforcement of the amended Act on Comprehensive Promotion of Labor Policies and the need to address customer harassment.