Deterioration in Recurring-Service Quality
First written in FY2022. 1 of 2 entries say "Materialised", first in FY2025. Latest entry: FY2025.
Hybrid Technologies moved to the "Worse" side of this theme in 2025, 1 year before the typical company in this theme (2026).
The whole theme swung hardest in 2023: 2 of 7 companies on the "Worse" side.
1 other company's latest entry also says "Materialised".
- FY2025MaterialisedAnnual report
「In the fiscal year ended September 2024, declining development quality and personnel management issues became apparent at the Da Nang site operated by the company's Vietnamese subsidiary. To avoid further adverse effects, the company closed the site, concentrated management resources at its 2 existing sites in Ho Chi Minh City and Hanoi, and decisively changed its operating structure to improve management efficiency.」
Regarding the risk of declining subscription service quality, the company states that a decline in development quality actually became apparent at the Da Nang site. - FY2022First statedAnnual report
「If service quality cannot be maintained at the level required by customers, a decline in customer trust could materially affect the Group's operating performance.」
For subscription services, which account for most of revenue, the company describes the potential impact on customer trust and operating performance if quality falls below customer requirements.