Product Policy to Maximize Customer Value and the Value of Time
First written in FY2022. 1 of 2 entries say "Restated". Latest entry: FY2023.
No other company in this theme has enough history to compare yet.
- FY2023RestatedAnnual report
「Under the mission of “providing human connection through the internet,” the Group aims to maximize corporate value by using the internet and technology to provide a framework for creating the optimal customer experience for each individual in transactions that connect the “seller” and “buyer” in economic activity and connect the two parties, while supporting the economic growth of businesses.」
The company continues to emphasize customer experience and business growth as its overarching policy for products and business operations. - FY2022First statedAnnual report
「Our main service, BeautyMerit, is provided under the product policy of “maximizing the value of customers and time.” It supports beauty and barber shops in building an optimal customer experience (CX (Note 1)) and promoting workplace transformation (DX (Note 2)) across the connection between shops and customers, from customer acquisition, reservations, services and payment through to after-sales support.」
The company explicitly states the product policy guiding the development and provision of BeautyMerit.