Service Obsolescence Driven by Market Needs and Technological Innovation
First written in FY2023. 2 of 3 entries say "Cited as achieved", first in FY2024. Latest entry: FY2025.
The whole theme swung hardest in 2026: 34 of 95 companies on the "Worse" side.
- FY2025Cited as achievedAnnual report
「In recent years, for example, our group developed an online interview system during the spread of COVID-19. We have a structure that enables us to respond flexibly and promptly to the external environment and customer needs.」
The company continues to cite the development of an online interview system during the pandemic as evidence of its response to service obsolescence risk. - FY2024Cited as achievedAnnual report
「In recent years, for example, we developed an online interview system during the spread of COVID-19. We have a structure that enables us to respond flexibly and promptly to the external environment and customer needs.」
The development of an online interview system during the COVID-19 pandemic is cited as a past example of successfully addressing service obsolescence risk. - FY2023First statedAnnual report
「If technological innovation occurs that makes our services obsolete because we fail to anticipate changes in market needs adequately, our performance may be affected.」
Flexible responses aligned with the external environment and customer needs are identified as a mitigation measure.