Product Quality and Customer Claims Risk
First written in FY2016. 2 of 4 entries say "Mitigated", first in FY2022. Latest entry: FY2023.
The whole theme swung hardest in 2026: 11 of 56 companies on the "Worse" side.
14 other companies' latest entry also says "Mitigated".
- FY2023MitigatedAnnual report
「The Company is working to strengthen its quality assurance framework based on its quality management system. It also maintains product liability insurance and is working to reduce risk by continuing to develop products that improve product quality, thereby enhancing customer satisfaction and gaining customer trust.」
As measures addressing quality risk, the Company explicitly identifies its quality assurance framework and product liability insurance, as well as product development that improves quality and efforts to enhance customer trust. - FY2022MitigatedAnnual report
「The Company is working to strengthen its quality assurance framework based on its quality management system. It also maintains product liability insurance to prepare for these risks.」
As measures addressing product quality risk, the Company explicitly identifies strengthening its quality assurance framework and maintaining product liability insurance. - FY2018RestatedAnnual report
「However, if products become unavailable for shipment or customer claims arise due to raw materials, the manufacturing process, quality control or other causes, the Company may be affected by loss of inventories and liability for damages.」
Reiterates the risks of inventory losses and liability for damages arising from product quality issues, products unavailable for shipment and customer claims. - FY2016First statedAnnual report
「However, if products become unavailable for shipment or customer claims arise due to raw materials, the manufacturing process, quality control or other causes, the Company and its subsidiaries may be affected by bad-debt risk on receivables, loss of inventories and liability for damages.」
While conducting quality control based on ISO 9001, the Company discloses the possibility of bad debts, loss of inventories and liability for damages arising from products unavailable for shipment or customer claims.