Expansion from customer service DX to an SRM platform
First written in FY2021. 8 of 13 entries say "Restated". Latest entry: 2026-09-15.
No other company in this theme has enough history to compare yet.
- FY2026-H1RestatedAnnual report
「As we promote the expansion of use cases for Discoveriez, we are developing “SRM Design Lab,” a co-creation initiative aimed at creating value for stakeholders and customers through collaboration with partners across multiple areas, in addition to our own products,」
The company continues to position its business as expanding from Discoveriez through co-creation with partners into stakeholder DX and the creation of customer value. - FY2024-Q3RestatedAnnual report
「Against this backdrop, through its stakeholder DX platform, Discoveriez, the company seeks to resolve the “fragmentation of information” arising in business workplaces by “connecting,” “organizing” and “putting to use” “fragmented information.” The information required by each party is thereby consolidated, and interactions inside and outside the company are optimized based on that information. In the process, the company has received numerous positive comments, such as “the work has become easier” and “work has become more enjoyable now that information that was previously invisible is visible.”」
The company continues to describe Discoveriez as a platform that resolves information silos inside and outside companies and optimizes interactions among stakeholders. - FY2024-Q2RestatedAnnual report
「Against this backdrop, through its stakeholder DX platform, Discoveriez, the company seeks to resolve the “fragmentation of information” arising in business workplaces by “connecting,” “organizing” and “putting to use” “fragmented information.” The information required by each party is thereby consolidated, and interactions inside and outside the company are optimized based on that information. In the process, the company has received numerous positive comments, such as “the work has become easier” and “work has become more enjoyable now that information that was previously invisible is visible.”」
The company continues to position itself as resolving information silos inside and outside companies through the stakeholder DX platform, starting from customer engagement DX. - FY2024-Q1RestatedAnnual report
「Through its stakeholder DX platform, Discoveriez, the company seeks to resolve the “fragmentation of information” arising in business workplaces by “connecting,” “organizing” and “putting to use” “fragmented information.” The information required by each party is thereby consolidated, and interactions inside and outside the company are optimized based on that information,」
The company continues to position itself as resolving information silos inside and outside companies through the stakeholder DX platform, starting from customer engagement DX. - FY2023RestatedAnnual report
「As a domestic pioneer in stakeholder DX platforms, we aim to further grow into a “stakeholder relationship management (SRM) company,” building on the expertise we have developed in customer engagement DX and advancing beyond conventional customer engagement systems.」
The company continues to pursue the expansion of its business scope from customer engagement DX to stakeholder DX and stakeholder relationship management (SRM). - FY2023-Q3RestatedAnnual report
「Through the stakeholder DX platform “Discoveriez” (renamed from the customer engagement DX platform to the stakeholder DX platform from the first quarter accounting period), we connect, consolidate and utilize “fragmented information” to resolve the “information silos” faced by these companies. The necessary information is consolidated for each party, and interactions inside and outside the company are optimized based on that information. In this process, we have received many positive comments, including that work has become easier and that work has become more enjoyable because previously unseen information is now visible.」
The company continues to position Discoveriez as a platform that resolves information silos inside and outside companies and connects, consolidates and utilizes information. - FY2023-Q2RestatedAnnual report
「Through the stakeholder DX platform “Discoveriez” (renamed from the customer engagement DX platform to the stakeholder DX platform from the first quarter accounting period), we connect, consolidate and utilize “fragmented information” to resolve the “information silos” faced by these companies. The necessary information is consolidated for each party, and interactions inside and outside the company are optimized based on that information.」
The company continues to position the platform as one that resolves information silos inside and outside companies and connects, consolidates and utilizes information. - FY2023-Q1RestatedAnnual report
「Through the stakeholder DX platform “Discoveriez” (renamed from the customer engagement DX platform to the stakeholder DX platform from the first quarter accounting period), we connect, consolidate and utilize “fragmented information” to resolve the “information silos” faced by these companies. The necessary information is consolidated for each party, and interactions inside and outside the company are optimized based on that information.」
The company continues to describe the expansion of its target area from customer engagement DX to stakeholder DX and its provision as a platform that resolves information silos inside and outside companies. - FY2022RaisedAnnual report
「To realize our new mission, “creating revolutionary ‘ease’ in the workplace,” our group is promoting the provision of the customer engagement DX platform (stakeholder DX platform) “Discoveriez” to a wide range of companies that require customer engagement, both online and offline.」
The company expanded its target markets and value proposition from a service centered on customer service desks to a platform that resolves information silos among internal and external stakeholders. It also describes expansion into the sales BPO and contact center markets. - FY2021First statedAnnual report
「The group aims to grow further into an SRM company, an evolution beyond conventional customer-response systems, by leveraging the expertise it has developed through its customer-response DX platform business as a pioneer in the SRM platform field.」
The company envisions expanding into a new market for centralized management of stakeholder relationships, including those with customers, shareholders, employees and business partners.