Worth reading
66In focus
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Improvement
Direction inferred from the company’s description.Scale
1484
¥ million (increase from FY2026 actual net sales to the FY2028 net sales target)Wording
Conditional
How definitive the wording is.Items stated in the management plan
FormulatedNet Sales+23.4%
基準 2,026Target2,500million
Operating profit+0.1%
基準 2,026Target2,028million
Each line is the climb from the baseline the document states to the target it sets. The slope is scaled against the largest climb in this document. The increase shown by the dotted line is calculated from the two reported figures because the company did not provide the amount of growth.
Statements about the use of capital
Payout ratio / DOE policyAfter achieving sustained profitability, the Company will continue and expand shareholder benefits and aims to begin paying dividends to shareholders when the new medium-term plan ends. It will establish an appropriate dividend policy. Numerical targets: Not disclosed.The payout ratio is the proportion of profit paid out as dividends, while DOE is the ratio of dividends to net assets.
Self-assessment of PBR and share priceThe Company has set targets of a market capitalization of ¥2,928 million for FY2026 and at least ¥7,000 million for FY2028, but its self-assessment of PBR and the share price level is Not disclosed.PBR is a measure of how many times the share price is the book value per share.
Key initiatives
01Business Existing business (Discoveriez) / Fiscal year FY2026 / Measures Price revisions and cost reduction, Promote the use of AI
02Business Existing business (Discoveriez) / Fiscal year FY2027 / Measures Customer Relations, Expand automation of internal operations, Enhance the generative AI service, Discoveriez AI
03Business Existing business (Discoveriez) / Fiscal year FY2028 / Measures Community program, Develop and roll out new services and options
04Business Growth business (SRM Design Lab) / Fiscal year FY2026 / Measures Research new markets (solution development and sales expansion), Deepen market penetration (HW) and expand sales
05Business Growth business (SRM Design Lab) / Fiscal year FY2027 / Measures Expand PR activities and user programs, Strengthen synergies with existing businesses
06Business Growth business (SRM Design Lab) / Fiscal year FY2028 / Measures Global Expansion, Continuous improvement
07Business New business (business investment/M&A) / Fiscal year FY2026 / Measures Beta-version development and test marketing, Information gathering and market research
08Business New business (business investment/M&A) / Fiscal year FY2027 / Measures Expand PR activities, Launch (including AI data centers), Strengthen group synergies and build the organization
09Business New business (business investment/M&A) / Fiscal year FY2028 / Measures Full-scale rollout, Contribution to earnings, PMI
Plan assumptionsNumerical assumptions for specific foreign exchange rates, market growth rates and raw material prices are Not disclosed. Regarding the FY2028 market capitalization target, the Company states that it is not based on specific assumptions.
Segment targetBusiness Segments Existing business (Discoveriez) / FY2026 actual Net sales of ¥563 million, operating loss of ¥60 million / FY2027 plan Net sales of ¥650–700 million, operating income of ¥12–20 million / FY2028 plan Net sales of ¥890–970 million, operating income of ¥43–44 million, Business Segments Growth business (SRM Design Lab/HW) / FY2026 actual Net sales of ¥453 million, operating loss of ¥9 million / FY2027 plan Net sales of ¥800–850 million, operating income of ¥8–10 million / FY2028 plan Net sales of ¥1,235–1,400 million, operating income of ¥19–20 million, Business Segments New business (M&A/new development) / FY2026 actual Net sales and operating income: — / FY2027 plan Net sales of ¥50 million, operating income of ¥10 million / FY2028 plan Net sales of ¥75–130 million, operating income of ¥19–26 million, Business Segments Total / FY2026 actual Net sales of ¥1,016 million, operating loss of ¥69 million / FY2027 plan Net sales of ¥1,500–1,600 million, operating income of ¥30–40 million / FY2028 plan Net sales of ¥2,200–2,500 million, operating income of ¥80–90 million
Non-financial targetsIndicator Average monthly customer spend / Target ¥1 million or more per month / Timing FY2028, Indicator Churn rate / Target Less than 0.8% / Timing FY2028
Size of the Target MarketMarket Contact center solutions market / Scale ¥501.3 billion / Timing FY2024 forecast / Source 株式会社矢野経済研究所, “Survey of the Call Center Services Market/Contact Center Solutions Market (2023)”, Market Call center services market / Scale ¥1.0886 trillion / Timing FY2024 forecast / Source 株式会社矢野経済研究所, “Survey of the Call Center Services Market/Contact Center Solutions Market (2023)”, Market Domestic CRM market / Scale ¥683.6 billion / Timing FY2024 forecast / Source デロイト トーマツ ミック経済研究所株式会社, “Current Status and Outlook for the MarTech Market: FY2023 Edition—Cloud-Based CRM Market, 7th Edition”, Market Domestic cloud infrastructure (IaaS/PaaS) market / Scale ¥2.31 trillion / Timing 2024 forecast / Source 株式会社矢野経済研究所, “Survey of the Cloud Infrastructure (IaaS/PaaS) Services Market (2024)”, Market Domestic AI market, including generative AI / Scale ¥1.4735 trillion / Timing 2024 estimate / Source 株式会社富士キメラ総研, “Comprehensive Survey of the AI Market Set to Leap Forward with Generative AI/LLMs 2025”, Market AI data center market (Japan and overseas) / Scale TBD / Timing Not disclosed / Source None. Monitored as a high-growth area
Risks identified by the company
Item Material events or similar matters related to the going concern assumption / Likelihood/timing Already materialized/short term / Impact High / Response Monetize existing businesses, launch new businesses, achieve early resolution during FY2027, improve the financial position and secure financing options
Item Information Security / Likelihood/timing Medium/unknown / Impact High / Response Security training for employees and outsourced service providers, continued renewal of the PrivacyMark and ISMS certifications, and access-rights management
Item System Failures / Likelihood/timing Low/unknown / Impact Medium / Response Server load balancing, backups, vulnerability assessments and BCP formulation
Item New Customer Acquisition / Likelihood/timing Medium/medium to long term / Impact Medium / Response Strengthen sales partners, reinforce the customer success and technical support structure, and hold user meetings and similar events
Item Technological innovation and the competitive environment / Likelihood/timing Medium/medium to long term / Impact Medium / Response Continue enhancing Discoveriez AI and other products, recruit and develop engineers, and consider M&A and acquihiring
Item Securing human resources / Likelihood/timing Medium/medium to long term / Impact Medium / Response Strengthen recruitment, provide training and share knowledge, and develop a new evaluation system
Reason for revision or withdrawal
The previous medium-term management plan was substantially revised to achieve sustainable growth in corporate value through 3 business pillars and a long-term vision. The Company aims to monetize its existing businesses and launch new businesses in parallel, while eliminating the going-concern note during FY2027.
| Item | Details |
|---|---|
| Plan name | New Medium-Term Management Plan (FY2026–FY2028 three-year plan) |
| Plan period | FY2026〜FY2028 |
| Progress against the plan | Formulated |
| Sales Target | 1,016 (FY2026 actual; not the final-year target under the previous plan) → At least ¥2,500 million (final target under the FY2028 medium-term plan)（At least 146.1% (versus FY2026 actual)） |
| Operating profit target | △69 (FY2026 actual; not the final-year target under the previous plan) → At least ¥90 million (final target under the FY2028 medium-term plan)（Not calculable (the comparison figure is a loss)） |
| Payout ratio / DOE policy | After achieving sustained profitability, the Company will continue and expand shareholder benefits and aims to begin paying dividends to shareholders when the new medium-term plan ends. It will establish an appropriate dividend policy. Numerical targets: Not disclosed. |
| Self-assessment of PBR and share price | The Company has set targets of a market capitalization of ¥2,928 million for FY2026 and at least ¥7,000 million for FY2028, but its self-assessment of PBR and the share price level is Not disclosed. |
| Segment target | Business Segments Existing business (Discoveriez) / FY2026 actual Net sales of ¥563 million, operating loss of ¥60 million / FY2027 plan Net sales of ¥650–700 million, operating income of ¥12–20 million / FY2028 plan Net sales of ¥890–970 million, operating income of ¥43–44 million, Business Segments Growth business (SRM Design Lab/HW) / FY2026 actual Net sales of ¥453 million, operating loss of ¥9 million / FY2027 plan Net sales of ¥800–850 million, operating income of ¥8–10 million / FY2028 plan Net sales of ¥1,235–1,400 million, operating income of ¥19–20 million, Business Segments New business (M&A/new development) / FY2026 actual Net sales and operating income: — / FY2027 plan Net sales of ¥50 million, operating income of ¥10 million / FY2028 plan Net sales of ¥75–130 million, operating income of ¥19–26 million, Business Segments Total / FY2026 actual Net sales of ¥1,016 million, operating loss of ¥69 million / FY2027 plan Net sales of ¥1,500–1,600 million, operating income of ¥30–40 million / FY2028 plan Net sales of ¥2,200–2,500 million, operating income of ¥80–90 million |
| Non-financial targets | Indicator Average monthly customer spend / Target ¥1 million or more per month / Timing FY2028, Indicator Churn rate / Target Less than 0.8% / Timing FY2028 |
| Plan assumptions | Numerical assumptions for specific foreign exchange rates, market growth rates and raw material prices are Not disclosed. Regarding the FY2028 market capitalization target, the Company states that it is not based on specific assumptions. |
| Key initiatives | Business Existing business (Discoveriez) / Fiscal year FY2026 / Measures Price revisions and cost reduction, Promote the use of AI, Business Existing business (Discoveriez) / Fiscal year FY2027 / Measures Customer Relations, Expand automation of internal operations, Enhance the generative AI service, Discoveriez AI, Business Existing business (Discoveriez) / Fiscal year FY2028 / Measures Community program, Develop and roll out new services and options, Business Growth business (SRM Design Lab) / Fiscal year FY2026 / Measures Research new markets (solution development and sales expansion), Deepen market penetration (HW) and expand sales, Business Growth business (SRM Design Lab) / Fiscal year FY2027 / Measures Expand PR activities and user programs, Strengthen synergies with existing businesses, Business Growth business (SRM Design Lab) / Fiscal year FY2028 / Measures Global Expansion, Continuous improvement, Business New business (business investment/M&A) / Fiscal year FY2026 / Measures Beta-version development and test marketing, Information gathering and market research, Business New business (business investment/M&A) / Fiscal year FY2027 / Measures Expand PR activities, Launch (including AI data centers), Strengthen group synergies and build the organization, Business New business (business investment/M&A) / Fiscal year FY2028 / Measures Full-scale rollout, Contribution to earnings, PMI |
| Reason for revision or withdrawal | The previous medium-term management plan was substantially revised to achieve sustainable growth in corporate value through 3 business pillars and a long-term vision. The Company aims to monetize its existing businesses and launch new businesses in parallel, while eliminating the going-concern note during FY2027. |
| Size of the Target Market | Market Contact center solutions market / Scale ¥501.3 billion / Timing FY2024 forecast / Source 株式会社矢野経済研究所, “Survey of the Call Center Services Market/Contact Center Solutions Market (2023)”, Market Call center services market / Scale ¥1.0886 trillion / Timing FY2024 forecast / Source 株式会社矢野経済研究所, “Survey of the Call Center Services Market/Contact Center Solutions Market (2023)”, Market Domestic CRM market / Scale ¥683.6 billion / Timing FY2024 forecast / Source デロイト トーマツ ミック経済研究所株式会社, “Current Status and Outlook for the MarTech Market: FY2023 Edition—Cloud-Based CRM Market, 7th Edition”, Market Domestic cloud infrastructure (IaaS/PaaS) market / Scale ¥2.31 trillion / Timing 2024 forecast / Source 株式会社矢野経済研究所, “Survey of the Cloud Infrastructure (IaaS/PaaS) Services Market (2024)”, Market Domestic AI market, including generative AI / Scale ¥1.4735 trillion / Timing 2024 estimate / Source 株式会社富士キメラ総研, “Comprehensive Survey of the AI Market Set to Leap Forward with Generative AI/LLMs 2025”, Market AI data center market (Japan and overseas) / Scale TBD / Timing Not disclosed / Source None. Monitored as a high-growth area |
| Risks identified | Item Material events or similar matters related to the going concern assumption / Likelihood/timing Already materialized/short term / Impact High / Response Monetize existing businesses, launch new businesses, achieve early resolution during FY2027, improve the financial position and secure financing options, Item Information Security / Likelihood/timing Medium/unknown / Impact High / Response Security training for employees and outsourced service providers, continued renewal of the PrivacyMark and ISMS certifications, and access-rights management, Item System Failures / Likelihood/timing Low/unknown / Impact Medium / Response Server load balancing, backups, vulnerability assessments and BCP formulation, Item New Customer Acquisition / Likelihood/timing Medium/medium to long term / Impact Medium / Response Strengthen sales partners, reinforce the customer success and technical support structure, and hold user meetings and similar events, Item Technological innovation and the competitive environment / Likelihood/timing Medium/medium to long term / Impact Medium / Response Continue enhancing Discoveriez AI and other products, recruit and develop engineers, and consider M&A and acquihiring, Item Securing human resources / Likelihood/timing Medium/medium to long term / Impact Medium / Response Strengthen recruitment, provide training and share knowledge, and develop a new evaluation system |
| Publication date | June 2026 |
Items this document does not state (11)
Operating profit margin targetNet income targetROE targetROIC targetTreasury share acquisition policyCost of capitalTotal investment planInvestment amount by sectorResults under the previous planAdditions and deletions from the previous versionDate of board resolution
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The Company stated that it aims to achieve sustainable growth in corporate value through a substantial revision of the previous medium-term management plan, 3 business pillars and a long-term vision. It also stated that it aims to monetize its existing businesses and launch new businesses in parallel, while eliminating the going-concern note during FY2027.
How to read this page
This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.