Differences in Perceived Quality of Intangible Services and Limits of Monitoring
First written in FY2021. 2 of 3 entries say "Restated". Latest entry: FY2025.
3 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「However, because “Coconala Skill Market” involves the trading of intangible products, namely “knowledge, skills and experience,” differences may arise among users in their perceptions of service quality and other matters, and problems may occur regardless of whether users act maliciously.」
Differences in perceptions of the quality of intangible services and the limitations on comprehensively monitoring private transactions continue to be identified as risks. Measures including escrow functions are also described. - FY2024RestatedAnnual report
「However, because “Coconala Skill Market” involves the trading of intangible products, namely “knowledge, skills and experience,” differences may arise among users in their perceptions of service quality and other matters, and problems may occur regardless of whether users act maliciously.」
Differences in perceptions of the quality of intangible services and the limitations on comprehensively monitoring private transactions continue to be identified as risks. - FY2021First statedAnnual report
「We recognize that, because services traded on “Coconala” are provided primarily through communication between buyers and sellers in a chat room, a private page visible only to the seller and buyer after a service is purchased, there are limits to conducting comprehensive and appropriate monitoring of the services offered and the transactions conducted on the platform.」
The difference in perceptions of quality for intangible products and the limitations on comprehensively monitoring transactions that include private communications are identified as risks.