Improving Search and Purchase Journeys for Listed Services
First written in FY2022. 1 of 3 entries say "Restated". Latest entry: FY2025.
1 other company's latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「To address these issues, the group regularly reviews, adds, and revises categories to ensure that listed services are offered in appropriate categories. In doing so, it is also considering operating certain categories independently as separate services, with a view to improving user convenience and increasing usage frequency.」
For improvement of the search-to-purchase journey, the filing describes consideration of the option of operating certain categories as independent services, in addition to reviewing, adding, and revising categories. - FY2023RestatedAnnual report
「As of the end of August 2023, there were approximately 790 thousand listed services, providing for a wide range of needs. However, the company recognizes the need to help buyers find the services they want smoothly and easily complete a purchase after searching for a service.」
To accommodate the increase in listed services, the company continues to pursue a policy of improving the journey from search to purchase completion through the review, addition, and revision of categories and the introduction of various payment methods. - FY2022First statedAnnual report
「As of the end of August 2022, there were approximately 720 thousand listed services, providing for a wide range of needs. However, the company recognizes the need to help buyers find the services they want smoothly and easily complete a purchase after searching for a service. To address these issues, the group regularly reviews, adds, and revises categories to ensure that listed services are offered in appropriate categories.」
To accommodate the increase in listed services, the company describes the issue of improving the journey from search to purchase completion through the review, addition, and revision of categories, as well as the measures being taken.