Long-Term Customer Relationships and a High Replacement-Renewal Rate
First written in FY2020. 3 of 5 entries say "Worsened", first in FY2022. Latest entry: FY2025.
Hi-CRATES moved to the "Worse" side of this theme in 2022.
The whole theme swung hardest in 2022: 1 of 12 companies on the "Worse" side.
1 other company's latest entry also says "Worsened".
- FY2025WorsenedAnnual report
「The replacement renewal rate among our customers was 91.1%, and the number of customers has changed as follows.」
The replacement renewal rate declined from 91.9% in the previous fiscal year to 91.1%, and the number of customers decreased from 3,014 to 2,974. Meanwhile, long-term business relationships of more than 20 years continue to be mentioned. - FY2024WorsenedAnnual report
「Many customers have maintained long-term business relationships with us for more than 20 years. The replacement renewal rate among our customers was 91.9%, and the number of customers has changed as follows.」
Although long-term business relationships of more than 20 years have continued, the replacement renewal rate declined from 93.6% to 91.9%, and the number of customers decreased from 3,118 to 3,014. - FY2022WorsenedAnnual report
「Many customers have maintained business relationships with the company for more than 20 years, and the replacement renewal rate among the company's customers was 93.6%. Customer numbers have changed as follows.」
While the long-term customer relationship structure continued, the replacement renewal rate declined from 95.1% to 93.6%, and customer numbers fell from 3,142 to 3,118. - FY2021AdvancedAnnual report
「Many customers have maintained business relationships with the company for more than 20 years, and the replacement renewal rate among the company's customers was 95.1%. Customer numbers have changed as follows.」
Customer numbers increased from 3,134 to 3,142, while the replacement renewal rate was 95.1%; the company updated the changes in customer numbers by region. - FY2020First statedAnnual report
「Many customers have maintained business relationships with the company for more than 20 years, and the replacement renewal rate among the company's customers was 95.6%. Customer numbers have changed as follows.」
As of the end of September 2020, the company had 3,134 customers and 23 business locations, including its head office.