Building Customer Relationships through Face-to-Face, Community-Based Support
First written in FY2020. 10 of 11 entries say "Restated". Latest entry: FY2024.
3 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「The “origin of business” as we see it is “seeing one another and touching one another’s hearts.” To faithfully put this belief and philosophy into practice, it is important to engage with each customer individually, maintain an ongoing dialogue and build relationships of trust.」
The company has reaffirmed its policy of prioritizing dialogue with customers, community-based engagement and long-term relationships of trust over short-term expansion in scale. - FY2023-Q2RestatedAnnual report
「We promote our business philosophy, “No sales without support; our customers’ smiles and satisfaction are our joy; seeing one another and touching one another’s hearts,” with “support that is familiar, loved and trusted” as our motto.」
The company continues to provide customer-focused support as part of its business philosophy and has reaffirmed its approach of linking this to sales activities for its core products. - FY2023-Q1RestatedAnnual report
「We promote our business philosophy, “No sales without support; our customers’ smiles and satisfaction are our joy; seeing one another and touching one another’s hearts,” with “support that is familiar, loved and trusted” as our motto.」
The company continues to provide face-to-face, customer-focused support as part of its business philosophy and has reaffirmed its approach of linking this to sales activities for its core products. - FY2022RestatedAnnual report
「The “origin of business” as we see it is “seeing one another and touching one another’s hearts.” To faithfully put this belief and philosophy into practice, it is important to engage with each customer individually, maintain an ongoing dialogue and build relationships of trust.」
The company has reaffirmed its community-based policy of prioritizing individual visits, dialogue and relationships of trust over short-term expansion in scale. - FY2022-Q3RestatedAnnual report
「We have promoted our business philosophy, “No sales without support; our customers’ smiles and satisfaction are our joy; seeing one another and touching one another’s hearts,” with “support that is familiar, loved and trusted” as our motto. As a result of linking these activities to sales of our core product, the integrated electronic medical records system “Hi Dental Spirit XR-10i,”」
The company has reaffirmed its business philosophy of continuing face-to-face, community-based support and linking it to sales of its core product. - FY2022-Q2RestatedAnnual report
「Guided by the business philosophy “No sales without support; our customers’ smiles and satisfaction are our joy; seeing one another and touching one another’s hearts,” and with “support that is familiar, loved and trusted” as its motto, we have linked these activities to sales of our core product, the integrated electronic medical records system “Hi Dental Spirit XR-10i.”」
The company has reiterated its business philosophy of emphasizing face-to-face, customer-focused support and its approach of linking that support to sales. - FY2021RestatedAnnual report
「The “origin of business” as we see it is “seeing one another and touching one another’s hearts.” To faithfully put this belief and philosophy into practice, it is important to engage with each customer individually, maintain an ongoing dialogue and build relationships of trust.」
The company has reiterated its policy of prioritizing individual dialogue, community-based engagement and long-term customer relationships over short-term expansion in scale. - FY2021-Q3RestatedAnnual report
「Against this backdrop, while continuing face-to-face sales support in line with our business philosophy, we have promoted sales of “Clinic Smile Connect,” centered on a cloud-based appointment system, and “Clinic Smile One,” which enables reception, including patient registration cards, and online consultations using only a smartphone. We have also worked on developing “It's Hi Dental World,” a system that combines new cloud-based software features with our existing integrated dental electronic medical records system.」
The company continues to provide face-to-face sales support in line with its business philosophy. - FY2021-Q2RestatedAnnual report
「Against this backdrop, while continuing face-to-face sales support in line with our business philosophy, we have worked on the full-scale introduction of the “Online Eligibility Verification System” and promotional activities for “ClinicSmile Connect,” centered on a cloud-based appointment system.」
The company continues to provide face-to-face sales support in line with its business philosophy. - FY2021-Q1RestatedAnnual report
「Against this backdrop, while continuing face-to-face sales support in line with our business philosophy, we have provided information on revisions to medical reimbursement rates and the “Online Eligibility Verification System,” and pursued proposals for patient-visit analysis software, fully automated payment machines and other products.」
The company continues to provide face-to-face sales support in line with its business philosophy. - FY2020First statedAnnual report
「Our business philosophy is: “No sales without support”; “Our customers’ smiles and satisfaction are our joy”; and “Seeing one another and touching one another’s hearts.”」
This is described as a policy that prioritizes dialogue and relationships of trust with customers over short-term expansion in scale.