Notice Regarding Unauthorized Access to Our Services
PLAID,Inc. (the Company)
All projects using KARTE, and the entire KARTE service
Unauthorized access by a third party
Fiscal year ending December 2026
The impact of this matter on performance for the fiscal year ending December 2026 is currently under review.
Company response
All KARTE functions, including web and app measurement, various types of delivery and administration console operations, were sequentially suspended across all projects using KARTE.
Investigation and remedial measures are under way to resolve the issue.
Investigation and remedial measures are under way to resolve the issue, and any matters requiring disclosure or new facts that come to light will be promptly disclosed. Details will be provided on the status page.
We will report again once new facts come to light.
| Item | Details |
|---|---|
| Event name | Notice Regarding Unauthorized Access to Our Services |
| Date of occurrence | 13 November 2026 (the date unauthorized access was detected) |
| Date recognized / date notice received | 13 November 2026 (the date unauthorized access was detected) |
| Subject Entity | PLAID,Inc. (the Company) |
| Target Locations / Products | All projects using KARTE, and the entire KARTE service |
| Cause | Unauthorized access by a third party |
| Accounting period in which recognized | Fiscal year ending December 2026 |
| Impact on Earnings Forecast | The impact of this matter on performance for the fiscal year ending December 2026 is currently under review. |
| Suspended operations | All KARTE functions, including web and app measurement, various types of delivery and administration console operations, were sequentially suspended across all projects using KARTE. |
| Investigation structure | Investigation and remedial measures are under way to resolve the issue. |
| Outlook | Investigation and remedial measures are under way to resolve the issue, and any matters requiring disclosure or new facts that come to light will be promptly disclosed. Details will be provided on the status page. |
| Planned follow-up disclosure | We will report again once new facts come to light. |
Items this document does not state (13)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because unauthorized access by a third party was detected, the entire KARTE service is currently suspended as emergency maintenance to resolve the issue.