Improving quality and customer satisfaction
First written in FY2017. 14 of 16 entries say "Restated". Latest entry: FY2023-Q3.
17 other companies' latest entry also says "Restated".
- FY2023-Q3RestatedAnnual report
「Under these circumstances, based on the Three-Year Medium-Term Management Plan covering the fiscal years ending September 2023 through September 2025, announced on 10 November 2022, the Company is pursuing activities including (1) strengthening business continuity, (2) promoting the development of proprietary products, and (3) improving quality and performance, among others, and is working to enhance long-term corporate value.」
Improving quality performance remains a key priority in the medium-term management plan for the fiscal years ending September 2023 through September 2025. - FY2023-Q2RestatedAnnual report
「Based on the Three-Year Medium-Term Management Plan covering the fiscal years ending September 2023 through September 2025, announced on 10 November 2022, the Company is pursuing activities including (1) strengthening business continuity, (2) promoting the development of proprietary products, and (3) improving quality and performance, among others, and is working to enhance long-term corporate value.」
Improving quality performance remains a key priority in the medium-term management plan for the fiscal years ending September 2023 through September 2025. - FY2023-Q1RestatedAnnual report
「Under these circumstances, based on the Three-Year Medium-Term Management Plan covering the fiscal years ending September 2023 through September 2025, announced on 10 November 2022, the Company is pursuing activities including (1) strengthening business continuity, (2) promoting the development of proprietary products, and (3) improving quality and performance, among others, and is working to enhance long-term corporate value.」
“Improving quality performance” remains a key priority in the new medium-term management plan for the fiscal years ending September 2023 through September 2025. - FY2022-Q3RestatedAnnual report
「Under these circumstances, based on the Three-Year Medium-Term Management Plan covering the fiscal years ending September 2022 through September 2024, announced on 11 November 2021, the Company is pursuing activities including (1) strengthening the development structure, (2) promoting overseas expansion, and (3) improving quality and performance, among others, and is working to enhance long-term corporate value.」
The new medium-term management plan continues to identify “improving quality performance” as a key priority. No specific quality indicators or results achieved are disclosed. - FY2022-Q2RestatedAnnual report
「Under these circumstances, based on the Three-Year Medium-Term Management Plan covering the fiscal years ending September 2022 through September 2024, announced on 11 November 2021, the Company is pursuing activities including (1) strengthening the development structure, (2) promoting overseas expansion, and (3) improving quality and performance, among others, and is working to enhance long-term corporate value.」
The new medium-term management plan continues to identify “improving quality performance” as a key priority. No specific quality indicators or results achieved are disclosed. - FY2022-Q1ReframedAnnual report
「Under these circumstances, based on the Three-Year Medium-Term Management Plan covering the fiscal years ending September 2022 through September 2024, announced on 11 November 2021, the Company is pursuing activities including (1) strengthening the development structure, (2) promoting overseas expansion, and (3) improving quality and performance, among others, and is working to enhance long-term corporate value.」
In addition to its previous policy of improving quality and customer satisfaction, the new medium-term management plan identifies “improving quality performance” as a separate key priority. - FY2021RestatedAnnual report
「We will work to expand the number of customers and contract projects by improving customer satisfaction through attentive and flexible customer service, including proactive communication with customers.」
The company continues to pursue a policy of increasing customer satisfaction, the number of customers and the number of contract projects through communication with customers and flexible service. - FY2019RestatedAnnual report
「We will work to expand the number of customers and contract projects by improving customer satisfaction through attentive and flexible customer service, including proactive communication with customers.」
The company continues to pursue a policy of expanding the number of customers and contract projects by enhancing customer service and improving customer satisfaction. - FY2019-Q3RestatedAnnual report
「Supported by efforts to enhance customer service, including increasing sales staff, and solid corporate production activity, contract projects for electronic materials and petroleum-related products increased, but a decline in contract projects for industrial materials and cosmetics resulted in contract processing revenue of ¥580.329 million, down 4.5% year on year.」
The company continues to enhance customer service, including by increasing its sales staff. Contract projects fluctuated, and contract processing revenue declined year on year. - FY2019-Q2RestatedAnnual report
「Supported by efforts to enhance customer service, including increasing sales staff, and solid corporate production activity, the increase in contract projects for electronic materials resulted in contract processing revenue of ¥371.852 million, up 11.2% year on year.」
The company continues to enhance customer service, including by increasing its sales staff, and reports an increase in contract projects. - FY2019-Q1RestatedAnnual report
「Supported by efforts to enhance customer service, including increasing sales staff, and solid corporate production activity, the increase in contract projects for electronic materials and pharmaceutical products resulted in contract processing revenue of ¥205.5 million, up 25.6% year on year.」
The company continues to enhance customer service, including by increasing its sales staff, and reports an increase in contract projects. - FY2018RestatedAnnual report
「Contract processing revenue was ¥934.306 million, up 3.8% year on year, as the company focused on enhancing customer service, including by increasing its sales staff, and the strong production activity of its corporate customers led to an increase in contract projects for industrial materials and pharmaceutical applications.」
The company continues to pursue a policy of improving quality and customer satisfaction by increasing its sales staff and enhancing customer service. - FY2018-Q3RestatedAnnual report
「The Company worked to expand business by acquiring new customers through trade shows and Internet advertising and improving customer satisfaction through ongoing activities such as proposals for improvements.」
The company continues to pursue a policy of improving customer satisfaction through activities proposing improvements and other measures. - FY2018-Q2RestatedAnnual report
「The company worked to expand business by pursuing new customer acquisition through exhibitions and Internet advertising, and by improving customer satisfaction through ongoing activities proposing improvements.」
The company continues to pursue a policy of improving customer satisfaction through activities proposing improvements and other measures. - FY2018-Q1RestatedAnnual report
「We will work to expand business by continuing to focus on activities such as proposing improvements to enhance customer satisfaction.」
The company continues to conduct activities proposing improvements to enhance customer satisfaction. - FY2017First statedAnnual report
「We will work to expand the number of customers and contract projects by improving customer satisfaction through attentive and flexible customer service, including proactive communication with customers.」
Improving quality and providing flexible customer service are positioned as measures to expand customer satisfaction, the number of customers and the number of contract projects.