Strengthening Sales and Technical Capabilities to Improve Customer Satisfaction
First written in FY2016. 4 of 8 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2024: 4 of 24 companies on the "Worse" side.
32 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Going forward, in addition to reviewing target markets and priority customers, we will manage more rigorously the commercial viability, timing of mass production and profitability of each development theme, and work to increase the sales mix of strategic fields.」
The company made collaboration among sales, technical and manufacturing operations more concrete by reviewing target markets and priority customers and managing the commercial viability, timing of mass production and profitability of development themes, with the aim of linking these efforts to sales growth in strategic fields. - FY2025AdvancedAnnual report
「Going forward, we aim to expand sales by enhancing our ability to propose value by application and strengthening solution-oriented business through collaboration and co-creation with customers. In addition to development, manufacturing and sales, we will establish a structure in which the relevant departments, including the New Business Creation Team, work as one to coordinate organically the process from product planning through market launch and sales expansion.」
The policy of collaboration between sales and technical operations was made more concrete through value propositions by application, collaboration and co-creation with customers, cross-functional coordination from development through market launch, and a structure including the New Business Creation Team. - FY2021RestatedAnnual report
「To develop and propose products that meet customer requirements while taking into account the rapidly changing external environment through collaboration with the Sales Department, our point of contact with customers, we have established research and development fields for a range of applications as set out below.」
The company continues its policy of promoting the development and proposal of products that meet customer requirements through collaboration between the Sales Department and the Research and Development Department. - FY2020RestatedAnnual report
「To develop and propose products that meet customer requirements while taking into account the rapidly changing external environment through collaboration with the Sales Department, our point of contact with customers, we have established research and development fields for a range of applications as set out below.」
The company continues its policy of developing and proposing products that meet customer requirements through collaboration between the Sales Department and the Research and Development Department. - FY2019AdvancedAnnual report
「To improve customer satisfaction and strengthen our sales and technical capabilities, we established the Business Headquarters, Technical Headquarters, Production Headquarters and Administration Headquarters in April 2019, placing the company under a four-headquarters structure to oversee each department and strengthen the executive structure.」
The organizational structure changed to a four-headquarters structure in April 2019 to enable a prompt response to customer needs. - FY2018RestatedAnnual report
「Specifically, customer needs identified by the sales department will be promptly and reliably communicated to the technical department, and we will establish a flexible new product development structure through close information exchange and a support system.」
The company continues to strengthen collaboration between the sales and technical departments, the sharing of customer needs, the support structure and the new product development structure. - FY2017RestatedAnnual report
「The sales and technical departments will work as one to develop new markets.」
The company continues to pursue policies for responding to customer needs, developing new products and expanding its business scope through integrated sales and technical operations. - FY2016First statedAnnual report
「Through close collaboration between the sales and technical departments, we will continue to engage sincerely in activities to earn the highest level of trust from our customers.」
Through collaboration between the sales and technical departments, we will promote the sharing of customer information, new product development and the strengthening of our support structure.