Announced details
Contact center operations, customer feedback analysis, interaction quality improvement, operational improvement, operator support, and product and service improvement
Mieruka Engine is stated to have held the No. 1 domestic market share for 15 consecutive years.
Integration between the Company’s “Mieruka Engine” and “CenterEye,” provided by the counterparty. No information is provided regarding capital or personnel relationships.
Head office: Minato-ku, Tokyo; Representative Director: Victor Sibetsky (ビクター・シベツキー). Established in 1998. The company supports the implementation and operation of cloud-based contact center platforms for contact centers in Japan and provides the “Star CX Platform.”
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Fuji Keizai Co., Ltd., “New Software Business Markets, 2026 Edition”
| Item | Details |
|---|---|
| Names of Products / Services Covered | Mieruka Engine (customer voice analytics platform), CenterEye |
| Counterparty | スターシステムズ株式会社 |
| Counterparty overview | Head office: Minato-ku, Tokyo; Representative Director: Victor Sibetsky (ビクター・シベツキー). Established in 1998. The company supports the implementation and operation of cloud-based contact center platforms for contact centers in Japan and provides the “Star CX Platform.” |
| Relationship with the Company | Integration between the Company’s “Mieruka Engine” and “CenterEye,” provided by the counterparty. No information is provided regarding capital or personnel relationships. |
| Launch date | 11 November 2026 (integration launch, stated as an actual result) |
| Applicable area | Contact center operations, customer feedback analysis, interaction quality improvement, operational improvement, operator support, and product and service improvement |
| Usage history | Mieruka Engine is stated to have held the No. 1 domestic market share for 15 consecutive years. |
| Source | Fuji Keizai Co., Ltd., “New Software Business Markets, 2026 Edition” |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To link contact center operating metrics with customer feedback, helping identify the causes of issues, improve interaction quality, enhance operations, support operators and improve the customer experience.