Announced details
Practical training combining customer interactions at call centers, sales meetings, recruitment interviews, new-hire training, complaint handling and system operation
New-hire training was shortened from approximately 2 weeks to 3 days. The average number of responses handled at the start of operations increased from 5 to 8 per hour. Repeat calls caused by missed required information declined significantly.
Adopted by the Takkyubin customer contact department of ヤマトコンタクトサービス. Approximately 1,200 operators are covered. Cumulative usage and the number of adopting companies are Not disclosed.
ヤマトコンタクトサービス adopted the company’s next-generation training solution, “AI Plus Talk,” and the company is supporting new-hire training and improvements in communication quality. Capital and personnel relationships are Not disclosed.
Approximately 1,700 operators handle inquiries at 15 locations nationwide. The Takkyubin customer contact department has approximately 1,200 employees, including work-from-home operators, across 15 locations nationwide. Location, representative, capital and year of establishment are Not disclosed.
ヤマトコンタクトサービス’ 15 locations nationwide and work-from-home operators. Specific locations are Not disclosed.
A training-session-based pricing model independent of the number of accounts. Specific pricing is Not disclosed.
The impact on business performance is Not disclosed. AI Plus Talk is described as providing a foundation for promoting AI use across the organization and supporting improved business performance.
The company does not address Contract Value.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AIプラストーク, a dialogue skills training and interview support tool |
| Counterparty | ヤマトコンタクトサービス株式会社 |
| Counterparty overview | Approximately 1,700 operators handle inquiries at 15 locations nationwide. The Takkyubin customer contact department has approximately 1,200 employees, including work-from-home operators, across 15 locations nationwide. Location, representative, capital and year of establishment are Not disclosed. |
| Relationship with the Company | ヤマトコンタクトサービス adopted the company’s next-generation training solution, “AI Plus Talk,” and the company is supporting new-hire training and improvements in communication quality. Capital and personnel relationships are Not disclosed. |
| Offering price | A training-session-based pricing model independent of the number of accounts. Specific pricing is Not disclosed. |
| Applicable area | Practical training combining customer interactions at call centers, sales meetings, recruitment interviews, new-hire training, complaint handling and system operation |
| Location | ヤマトコンタクトサービス’ 15 locations nationwide and work-from-home operators. Specific locations are Not disclosed. |
| Location scale | 15 locations nationwide, approximately 1,700 operators, and approximately 1,200 employees in the Takkyubin customer contact department |
| Quantitative Effects | New-hire training was shortened from approximately 2 weeks to 3 days. The average number of responses handled at the start of operations increased from 5 to 8 per hour. Repeat calls caused by missed required information declined significantly. |
| Usage history | Adopted by the Takkyubin customer contact department of ヤマトコンタクトサービス. Approximately 1,200 operators are covered. Cumulative usage and the number of adopting companies are Not disclosed. |
| Impact on Business Performance | The impact on business performance is Not disclosed. AI Plus Talk is described as providing a foundation for promoting AI use across the organization and supporting improved business performance. |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because IDs can be issued without email addresses, and the training-session-based pricing model is independent of the number of accounts, it was possible to create an environment in which trainees could learn through repeated practice. Repetitive AI-based practice also addressed the burden on instructors and the time trainees had to wait before role-play sessions could be conducted.