Announced details
Apparel retail, hotel business, cross-channel CRM spanning stores and e-commerce, and in-store customer service
Reduced the time required to extract customer segments and accelerated the process through to initiative execution
More than 850 companies (number of companies using Customer Rings)
株式会社プラスアルファ・コンサルティング supports トゥモローランド as the implementation provider and customer-facing partner for the unification of its CRM infrastructure and enhancement of in-store customer service.
Headquartered in Shibuya, Tokyo, and led by Representative Director and Chairman Sasaki Hiroyuki (佐々木啓之). The company primarily operates an apparel retail business and has also entered the hotel business.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | カスタマーリングス, トゥモローランド Members |
| Counterparty | 株式会社トゥモローランド |
| Counterparty overview | Headquartered in Shibuya, Tokyo, and led by Representative Director and Chairman Sasaki Hiroyuki (佐々木啓之). The company primarily operates an apparel retail business and has also entered the hotel business. |
| Relationship with the Company | 株式会社プラスアルファ・コンサルティング supports トゥモローランド as the implementation provider and customer-facing partner for the unification of its CRM infrastructure and enhancement of in-store customer service. |
| Applicable area | Apparel retail, hotel business, cross-channel CRM spanning stores and e-commerce, and in-store customer service |
| Quantitative Effects | Reduced the time required to extract customer segments and accelerated the process through to initiative execution |
| Usage history | More than 850 companies (number of companies using Customer Rings) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.With its membership base growing and its existing CRM system aging, トゥモローランド needed an environment that could centrally manage everything from dashboard-based analysis to customer list extraction.