System Failures and Declines in Service Quality at BLAS and Similar Services
First written in FY2021. 4 of 6 entries say "Restated". Latest entry: FY2026.
Basis moved to the "Worse" side of this theme in 2026.
0 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「If BLAS, which is provided to external customers for a fee, experiences a failure, functional defect or data corruption, the Group may be liable for damages under its contracts. It may also face similar effects through an increase in cancellations and stagnation in the acquisition of new customers.」
With the general release and monetisation of BLAS, the Group has explicitly identified impacts specific to an external service, including liability for damages to customers, cancellations and stagnation in new customer acquisition, in addition to quality risks associated with internal use. - FY2025RestatedAnnual report
「As customer requirements for systems and services continue to become more sophisticated and complex, our group continues to pursue the provision of secure services that meet customer needs.」
The company reconfirms its policy of reducing work errors and ensuring quality through BLAS, AI image recognition, RPA and other technologies, as well as the risks of system failures and declining service quality. - FY2024RestatedAnnual report
「As customer requirements for systems and services continue to become more sophisticated and complex, our group continues to pursue the provision of secure services that meet customer needs.」
The company reconfirms its policy of reducing work errors through BLAS, AI image recognition and RPA, as well as its approach to managing the risks of system failures and declining quality. - FY2023RestatedAnnual report
「As customer requirements for systems and services continue to become more sophisticated and complex, we continue to pursue the provision of secure services that meet customer needs.」
The company reconfirms its policy of reducing work errors through BLAS, AI image recognition and RPA, as well as its approach to managing the risks of system failures and declining quality. - FY2022RestatedAnnual report
「Due to the nature of our operations, we use internally developed systems and have taken measures to preserve data, secure power supplies and prevent unauthorized access, including through the use of data centers operated by specialist providers. However, large-scale disasters or power outages, system or network failures, unauthorized access, computer viruses and other incidents could affect our financial position and performance.」
The company reconfirms system failures and declines in service quality, including BLAS, as well as causes of disruption such as disasters, power outages, unauthorized access and viruses, and the measures taken to address them. - FY2021First statedAnnual report
「If a major system failure or other defect arises due to an external factor beyond our control, it could affect our financial position and performance by resulting in compensation costs, suspension of transactions, damage to our reputation and disruption to subsequent sales activities.」
The company explains that it uses BLAS, AI image recognition and work classification to reduce work errors as quality-assurance measures.