Visualizing and Enhancing Customer, Partner and Employee Engagement
First written in FY2021. 4 of 5 entries say "Restated". Latest entry: FY2025.
No other company in this theme has enough history to compare yet.
- FY2025RestatedAnnual report
「Our group has introduced various surveys to visualize engagement and satisfaction among customers, partners and employees. Since 2019, we have been visualizing employee engagement and working to improve satisfaction. Since 2020, we have also used the Net Promoter Score (NPS), gathering feedback from customers and partners on our strengths, challenges and the factors behind them, and using it to drive improvements in our day-to-day operations, thereby seeking to improve engagement across all stakeholders.」
Reconfirming efforts to visualize and improve customer, partner and employee engagement using employee surveys and NPS. - FY2024RestatedAnnual report
「The Group has introduced various surveys to measure customer, partner and employee engagement and satisfaction.」
The company reaffirmed its policy of measuring and improving engagement using surveys of customers, partners and employees. - FY2023RestatedAnnual report
「The company has introduced various surveys to measure customer, partner and employee engagement and satisfaction.」
The company reaffirmed its policy of measuring and improving engagement using surveys of customers, partners and employees. - FY2022RestatedAnnual report
「The company has introduced various surveys to measure customer, partner and employee engagement and satisfaction. It began measuring employee engagement and taking improvement actions in 2019. Specifically, it analyzes survey results from multiple perspectives based on employee attributes, including employment status, department, length of service and age group, and focuses its improvement activities on issues with the largest gaps between employee expectations and satisfaction. In 2020, the company also introduced Net Promoter Score. By gathering feedback from customers and partners on the company’s strengths, challenges and the factors behind them, and feeding that information back to frontline operations, it seeks to drive day-to-day improvements and enhance engagement across all of its stakeholders.」
The company reaffirmed its efforts to measure and improve customer, partner and employee engagement using employee surveys and Net Promoter Score. - FY2021First statedAnnual report
「The company has introduced various surveys to measure customer, partner and employee engagement and satisfaction.」
The company introduced an employee survey in 2019 and Net Promoter Score in 2020, using both in its improvement activities.