Sales and Support That Take a Sincere Approach to Customers
First written in FY2020. 4 of 7 entries say "Restated". Latest entry: 2026-09-25.
0 other companies' latest entry also says "Cited as achieved".
- 2026-09-25Cited as achievedOther Disclosures
「特に、サポートへの信頼は厚く、継続的かつ手厚いフォロー体制も大きな決断要因の一つとなりました。」
既存顧客の導入判断要因として、継続的なサポート体制を実績として引用している。 - FY2025RestatedAnnual report
「To enable customers to make maximum use of our products, we provide initial implementation support, operational guidance through our call center and regular follow-up by local system advisors.」
We continue to provide initial implementation support by our own employees, call center assistance and local follow-up after implementation. - FY2023RestatedAnnual report
「Meanwhile, we are using accumulated customer inquiry data to introduce an AI chatbot for frequently asked questions, thereby enabling faster responses and improving the productivity of support staff.」
In addition to support centered on our own employees with specialist knowledge, we continue to accelerate responses and improve productivity through an AI chatbot. - FY2023-Q3RestatedAnnual report
「Our group actively proposes upselling and cross-selling to existing customers, drawing on our post-implementation support structure as well as serving new customers. System advisors providing on-site support at sales offices across Japan and call center staff handling guidance on operation and other matters continue to build relationships of trust with customers after implementation, and propose other products and services daily to address their issues.」
The company continues to provide post-implementation support through system advisors and its call center, together with upselling and cross-selling tailored to customer needs. - FY2022RestatedAnnual report
「Our group believes that the most important thing after a customer has implemented a product is to ensure that the customer can make maximum use of it.」
We continue to provide ongoing support from our own employees with specialist knowledge and maintain a support policy of engaging sincerely with customers. - FY2021AdvancedAnnual report
「We are also using accumulated customer inquiry data to introduce an AI chatbot for frequently asked questions, thereby enabling faster responses and improving the productivity of support staff.」
While maintaining specialist support by our own employees as the foundation, we introduced an AI chatbot to accelerate responses to inquiries and improve support staff productivity. - FY2020First statedAnnual report
「We conduct sales and support activities by engaging sincerely with our customers.」
This is explicitly stated as one of the company's basic management policies.