Sun* (4053) · InitiativeWorsened
Managing Customer Relationships Through Customer Surveys and NPS
First written in FY2022. 2 of 3 entries say "Worsened", first in FY2023. Latest entry: FY2025.
3entries
4years
0from disclosures
How it moved
Same theme, other companies
Improving Customer Satisfaction Through NPSA theme 3 companies write about · 0 as a headwind · 3 as a tailwind
Sun* moved to the "Worse" side of this theme in 2024.
0 other companies' latest entry also says "Worsened".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2025WorsenedAnnual report
「Customer survey score Number of responses 117 Response rate 79.1% Customer NPS 9.1p」
The customer survey response rate rose from 71.0% to 79.1%, while customer NPS declined from 13.2 points to 9.1 points. Ongoing monitoring through customer surveys continued. - FY2023WorsenedAnnual report
「Customer survey score Number of responses 48 Response rate 73.7% Customer NPS 19.1p」
The customer survey response rate decreased from 81.9% to 73.7%, while customer NPS decreased from 24.7 points to 19.1 points. The system for continuously monitoring customer relationships through surveys and NPS remained in place. - FY2022First statedAnnual report
「The Group also conducts customer surveys regularly to monitor on an ongoing basis whether customers would recommend using the Group to other companies.」
The company disclosed a customer survey response rate of 81.9% and a customer NPS of 24.7 points, among other metrics, and described a system for measuring the results of its relationships with customers and value delivered, together with the number of subscription-based customers and ARPU.