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Financial results presentation4020BETREND CORPORATIONInformation and Communications, Services and Others

Financial Results Presentation for the Second Quarter (Interim Period) of the Fiscal Year Ending December 2026

Revenue declined during the interim period, while the operating loss and interim net loss widened year on year due to a higher cost-of-sales ratio and increased selling, general and administrative expenses related to growth investments. The full-year earnings forecast remains unchanged from the previous announcement, while initiatives including the addition of new services and overseas expansion are under way.

Worth reading
57In focus
0–100. This measures how worthwhile something is to read, not how good or bad the company is.
Direction
Deterioration
Direction inferred from the company’s description.
Scale
-121
¥ millions (year-on-year change in operating income)
Wording
Conditional
How definitive the wording is.

Contents of this document

Financial results presentationSecond quarter (interim period) of the fiscal year ending December 20268 items taken from the company’s own explanation
Financial Results Figures (The key points of this material are explained below)
Net Sales¥539 million-5.5%
Operating profit¥-141 million
Ordinary income¥-141 million
Net income¥-141 million
Gross Profit Margin30.1%
Operating profit margin-26.3%
Selling, general and administrative expenses¥304 million
Full-year earnings forecast
Net Sales
¥1,169 million
Cost of sales
¥733 million
Gross profit
¥436 million
Selling, general and administrative expenses
¥658 million
Operating profit
¥-222 million
Ordinary income
¥-222 million
Net income for the current fiscal year
¥-223 million
Progress against full-year forecast　通期の予想に対して、いまどこまで進んだかの割合です。
Net Sales46.1%
Cost of sales49.1%
Selling, general and administrative expenses47.9%
Infrastructure-related investment52.4%
Marketing19.5%
What the company explained in this material
Breakdown of Factors Affecting the ChangeReasons cited by the Company for the change in the figures.
  • Cost of sales¥377 million
  • Personnel costs + outsourced development costs¥178 million
  • Software amortization¥113 million
  • Housing costs¥32 million
  • Other costs¥52 million
  • Selling, general and administrative expenses¥304 million
  • Personnel-related selling, general and administrative expenses¥214 million
Assumptions Underlying the Business OutlookThe assumptions used by the company in preparing its forecast.
Revenue from the SaaS business is expected to increase gradually toward the second half of the year because it is stock-based. The company will make growth investments to maximize future ARR, and expects inquiries from POS vendors, e-commerce-related vendors and others to increase. Numerical assumptions are Not disclosed.
New initiatives
  • Addition of 4 services to betrend connect
  • Participation as a Technology Partner in LINE Yahoo's Customer Growth Consortium
  • Migration of the CRM platform to Oracle Cloud Infrastructure (OCI)
  • Establishment of the foundation for the new AI strategy, the “betrend Agent-Ready Project”
  • First customer implementation of a Zalo mini-app CRM in Ho Chi Minh City, Vietnam
  • Participation as a development and strategic partner in PARCO Digital Marketing's intercompany ESG collaboration cloud service
  • Launch of an internal AI business-application project
  • Changes to the shareholder benefits program
Key KPIsA metric the company considers important as a management benchmark.
  • ARR (CRM total)¥969 million
    Year on year against the same period last year1.4% increase
  • ARR (Smart CRM)¥789 million
    Year on year against the same period last year3.5% increase
  • Number of Smart CRM customer companies187 companies
    Year on year against the same period last year1 company increase, 0.5% increase
  • Number of Smart CRM users3,854 10,000 people
    Year on year against the same period last year3.76 million increase
  • Opportunity lead volume index176 Index
    Year on year against the same period last year76% increase versus the first half of 2025
Unit price and quantity metricsThese figures show sales broken down by price and volume.
Smart CRM
Number of contracted companies
187 companies
Year on year against the same period last year1 company increase, 0.5% increase
Average Revenue per Customer
¥351 thousand
Compared with the end of the year-earlier period¥9 thousand increase, 2.9% increase
ARR
¥789 million
Compared with the end of the year-earlier period3.5% increase
Segment results
  • CRM services
    Net Sales387
    Year on year against the same period last year0.4% decrease
  • Customization Services
    Net Sales54
    Year on year against the same period last year35.6% decrease
  • Other Services
    Net Sales4
    Year on year against the same period last year7.8% increase
Number of employees
Number of Employees105 People
Reference dateEnd of June 2026
Breakdown65 full-time employees, 8 officers, 7 outsourced personnel, 25 offshore personnel
Hiring planA small number planned
Capital expenditures
¥215,937 thousand infrastructure investment costs planned for FY2026 December
Contents of this document
ItemDetails
Document typeFinancial results presentation
Fiscal Period CoveredSecond quarter (interim period) of the fiscal year ending December 2026
Net Sales¥539 million (YoY -5.5%)
Operating profit¥-141 million
Ordinary income¥-141 million
Net income¥-141 million
Gross Profit Margin30.1%
Operating profit margin-26.3%
Selling, general and administrative expenses¥304 million
Full-year earnings forecastNet Sales ¥1,169 million / Cost of sales ¥733 million / Gross profit ¥436 million / Selling, general and administrative expenses ¥658 million / Operating profit ¥-222 million / Ordinary income ¥-222 million / Net income for the current fiscal year ¥-223 million
Progress against full-year forecastNet Sales 46.1% / Cost of sales 49.1% / Selling, general and administrative expenses 47.9% / Infrastructure-related investment 52.4% / Marketing 19.5%
Segment resultsCategory CRM services / Net Sales ¥387 million / Year on year against the same period last year 0.4% decrease, Category Customization Services / Net Sales ¥54 million / Year on year against the same period last year 35.6% decrease, Category Other Services / Net Sales ¥4 million / Year on year against the same period last year 7.8% increase
Breakdown of Factors Affecting the ChangeFactors Cost of sales / Amount ¥377 million, Factors Personnel costs + outsourced development costs / Amount ¥178 million, Factors Software amortization / Amount ¥113 million, Factors Housing costs / Amount ¥32 million, Factors Other costs / Amount ¥52 million, Factors Selling, general and administrative expenses / Amount ¥304 million, Factors Personnel-related selling, general and administrative expenses / Amount ¥214 million
Key KPIsIndicator name ARR (CRM total) / Value ¥969 million / Year on year against the same period last year 1.4% increase, Indicator name ARR (Smart CRM) / Value ¥789 million / Year on year against the same period last year 3.5% increase, Indicator name Number of Smart CRM customer companies / Value 187 companies / Year on year against the same period last year 1 company increase, 0.5% increase, Indicator name Number of Smart CRM users / Value 3,854 10,000 people / Year on year against the same period last year 3.76 million increase, Indicator name Opportunity lead volume index / Value 176 Index / Year on year against the same period last year 76% increase versus the first half of 2025
Unit price and quantity metricsSmart CRM Number of contracted companies 187 companies / Average Revenue per Customer ¥351 thousand / ARR ¥789 million
Number of employeesNumber of Employees 105 People / Reference date End of June 2026 / Breakdown 65 full-time employees, 8 officers, 7 outsourced personnel, 25 offshore personnel / Hiring plan A small number planned
Assumptions Underlying the Business OutlookRevenue from the SaaS business is expected to increase gradually toward the second half of the year because it is stock-based. The company will make growth investments to maximize future ARR, and expects inquiries from POS vendors, e-commerce-related vendors and others to increase. Numerical assumptions are Not disclosed.
Capital expenditures¥215,937 thousand (infrastructure investment costs planned for FY2026 December)
New initiativesAddition of 4 services to betrend connect, Participation as a Technology Partner in LINE Yahoo's Customer Growth Consortium, Migration of the CRM platform to Oracle Cloud Infrastructure (OCI), Establishment of the foundation for the new AI strategy, the “betrend Agent-Ready Project”, First customer implementation of a Zalo mini-app CRM in Ho Chi Minh City, Vietnam, Participation as a development and strategic partner in PARCO Digital Marketing's intercompany ESG collaboration cloud service, Launch of an internal AI business-application project, Changes to the shareholder benefits program
Items this document does not state (12)
Results for the three months of the current quarterSelf-assessment against the planNumber of stores and locationsRisk amount incorporated into the outlookMedium-term management plan targetsFinancial targetsAnnual DividendPayout ratioAcquisition of treasury sharesOrders received and order backlogMarket Size / ShareKey points of the Q&A

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

CRM service revenue continued to be affected by cancellations by major customers, while customization service revenue declined 35.6% year on year due to fewer new implementations and additional development projects. Cost of sales increased because of one-time expenses, including initial costs associated with the renewal of the database server cluster and overlapping costs for new and existing contracts. Selling, general and administrative expenses increased mainly due to investments related to personnel costs.

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Financial Results Presentation for the Second Quarter (Interim Period) of the Fiscal Year Ending December 2026 | BETREND CORPORATION (4020) timely disclosure | Komori