Expanding the High-Quality Franchise Store Network and Strengthening Relationships
First written in FY2017. 8 of 10 entries say "Advanced", first in FY2018. Latest entry: FY2025.
The whole theme swung hardest in 2020: 4 of 19 companies on the "Worse" side.
9 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「By leveraging our member-business network, which currently totals 7,222 businesses (as of 30 September 2025), we are building a system that enables coverage by member businesses in surrounding areas even if a member business suddenly withdraws, while also working to encourage new businesses to join the network.」
The member-business network expanded from 6,854 to 7,222 businesses, and the policy of providing alternative coverage through surrounding areas and promoting new member recruitment has continued. - FY2024AdvancedAnnual report
「By leveraging our member-business network, which currently totals 6,854 businesses (as of 30 September 2024), we are building a system that enables coverage by member businesses in surrounding areas even if a member business suddenly withdraws, while also working to encourage new businesses to join the network.」
The member-business network has expanded, while alternative coverage by businesses in surrounding areas, efforts to attract new members and quality-maintenance measures through screening and credit management have continued. - FY2023AdvancedAnnual report
「Accordingly, in addition to conducting customer satisfaction surveys and providing feedback on the results, we will strengthen the network and promote its continued development and the stability of our operating base by maintaining close day-to-day communication with member businesses.」
The member-business network expanded to 6,298 businesses, and efforts to strengthen relationships through satisfaction surveys, feedback and day-to-day communication have continued. - FY2022AdvancedAnnual report
「Accordingly, in addition to conducting customer satisfaction surveys and providing feedback on the results, we will strengthen the network and promote its continued development and the stability of our operating base by maintaining close day-to-day communication with member businesses.」
The member-business network expanded to 6,118 businesses, and efforts to strengthen relationships through satisfaction surveys, feedback and day-to-day communication have continued. - FY2021AdvancedAnnual report
「Accordingly, in addition to conducting customer satisfaction surveys and providing feedback on the results, we will strengthen the network and promote its continued development and the stability of our operating base by maintaining close day-to-day communication with member businesses.」
The member-business network expanded from 4,544 to 5,364 businesses, and satisfaction surveys, feedback and day-to-day communication have continued to be used to strengthen relationships. - FY2020AdvancedAnnual report
「We currently have a nationwide network of 4,544 member businesses (as of 30 September 2020). To further improve our services, we believe it is important to strengthen our relationships with member businesses that achieve high customer satisfaction. Accordingly, in addition to conducting customer satisfaction surveys and providing feedback on the results, we will strengthen the network and promote its continued development and the stability of our operating base by maintaining close day-to-day communication with member businesses.」
The member-business network expanded from 3,721 to 4,544 businesses. In addition, satisfaction surveys, feedback on the results and day-to-day communication were identified as means of strengthening relationships. - FY2019AdvancedAnnual report
「Through evaluations of member businesses based on reviews under internal rules and user information, we have built a network of 3,721 member businesses (as of 30 September 2019), and recognise this network as the source of our ability to provide high-quality services to users. In emergencies such as the arrival of a major typhoon, we arrange support from member businesses in other prefectures by leveraging our nationwide member-business network.」
The member-business network expanded to 3,721 businesses, and in addition to screening and evaluations, the company outlined arrangements for support from other prefectures during emergencies such as major typhoons. - FY2018AdvancedAnnual report
「Through evaluations of member businesses based on reviews under internal rules and user ratings, we have built a network of 3,027 member businesses (as of 30 September 2018), and recognise this network as the source of our ability to provide high-quality services to users.」
The number of member businesses increased from 2,318 in FY2017 to 3,027, expanding the network. - FY2018-Q1ReframedAnnual report
「We also focused on improving convenience for member businesses, not only for users.」
In addition to evaluating quality member businesses and strengthening relationships with them, the focus of the theme has expanded to explicitly include improving convenience for member businesses. - FY2017First statedAnnual report
「Through evaluations of member businesses based on information such as internal screening and user ratings, we have established a network of 2,318 quality member businesses (as of 30 September 2017). To promote continued growth and stabilize our management base, we will further strengthen relationships with quality member businesses.」
The company describes member-business evaluations using screening and user ratings, as well as initiatives to strengthen relationships with quality member businesses.