Contents of this document
- Increase in revenue
- Increase in cost of sales due to the expansion of in-house construction
- Increase in advertising and promotion expenses and other costs (maintained at a constant level as a percentage of gross profit)
- Increase in fixed costs due to the expansion of in-house construction and one-time expenses related to M&A and other activities
- Gain on business transfer
- Seasonality, with the period from the third to the fourth quarter being the peak season
- Revenue tends to increase due to summer pest and wildlife control and landscaping services, as well as recovery from typhoon damage in early autumn
- Integrate the lifeline services management division into the parent company
- Improve management efficiency by reviewing selling, general and administrative expenses
- Strengthen customer acquisition through group collaboration
- Establish sales operations, including systematizing customer management
- Cross-selling between the everyday problem-solving business and the renovation business
- Number of franchise agreements nationwideApproximately 7,500
- Number of service categories coveredMore than 140
- Customer complaint rateConsistently low
- Franchisee complaint rateConsistently low
- Percentage of women in call-center positions at team-leader level or above95.2 %
- Percentage of women in management positions (excluding call-center positions)27.8 %
- Number of inquiriesSlight decrease in the third quarter
- Average revenue per inquiryHigher
- Traffic, inquiry rate (CVR), conversion rate, price paid and commission rate
- Domestic market for household problem-solving services¥14 trillion
- Market for light work, primarily priced at ¥3 million or less¥5 trillion
- Company-estimated gross merchandise value for the fiscal year ending September 2025Approximately 25–35
- Average growth rate of the B2C services e-commerce market5% or more per year on average
| Item | Details |
|---|---|
| Document type | Presentation materials for financial results |
| Fiscal Period Covered | Q3 FY2026 |
| Net Sales | ¥6,851 million |
| Operating profit | ¥2,993 million |
| Ordinary income | ¥2,991 million (profit before tax) |
| Net income | ¥2,051 million (profit attributable to owners of the parent) |
| Gross Profit Margin | Third quarter alone: 90% (down approximately 2 percentage points from 92% in the third quarter of the fiscal year ended September 2025) |
| Operating profit margin | Third quarter alone: 80% (up 56 percentage points from 24% in the year-earlier period) |
| Selling, general and administrative expenses | ¥4,772 million (cumulative) |
| Results for the three months of the current quarter | Revenue ¥2,522 million / Operating profit ¥2,020 million / Profit for the period ¥1,381 million |
| Full-year earnings forecast | Revenue ¥9,800 million / Operating profit ¥3,650 million / Profit for the period ¥2,500 million / Dividend per share ¥55 |
| Progress against full-year forecast | Revenue 69.9% (70.3% in the previous fiscal year) / Operating profit 82.0% (69.5% in the previous fiscal year) / Operating profit excluding the impact of gains on business transfers and other factors Approximately 70.3% |
| Breakdown of Factors Affecting the Change | Increase in revenue, Increase in cost of sales due to the expansion of in-house construction, Increase in advertising and promotion expenses and other costs (maintained at a constant level as a percentage of gross profit), Increase in fixed costs due to the expansion of in-house construction and one-time expenses related to M&A and other activities, Gain on business transfer |
| Key KPIs | Indicator name Number of franchise agreements nationwide / Value Approximately 7,500 / Year on year against the same period last year Not disclosed, Indicator name Number of service categories covered / Value More than 140 / Year on year against the same period last year Not disclosed, Indicator name Customer complaint rate / Value Consistently low / Year on year against the same period last year Not disclosed, Indicator name Franchisee complaint rate / Value Consistently low / Year on year against the same period last year Not disclosed, Indicator name Percentage of women in call-center positions at team-leader level or above / Value 95.2 % / Year on year against the same period last year Not disclosed, Indicator name Percentage of women in management positions (excluding call-center positions) / Value 27.8 % / Year on year against the same period last year Not disclosed |
| Unit price and quantity metrics | Indicator name Number of inquiries / Value Slight decrease in the third quarter / Year on year against the same period last year Not disclosed, Indicator name Average revenue per inquiry / Value Higher / Year on year against the same period last year Not disclosed, Indicator name Traffic, inquiry rate (CVR), conversion rate, price paid and commission rate / Value Not disclosed / Year on year against the same period last year Not disclosed |
| Number of employees | Number of Employees 190 people (including 22 part-time and temporary employees) / Changes during the period and hiring plan Not disclosed |
| Assumptions Underlying the Business Outlook | Seasonality, with the period from the third to the fourth quarter being the peak season, Revenue tends to increase due to summer pest and wildlife control and landscaping services, as well as recovery from typhoon damage in early autumn |
| Financial targets | Equity ratio: 65.2% (target: Not disclosed) |
| Annual Dividend | ¥55 per share |
| Market Size / Share | Domestic market for household problem-solving services ¥14 trillion, Market for light work, primarily priced at ¥3 million or less ¥5 trillion, Company-estimated gross merchandise value for the fiscal year ending September 2025 Approximately 25–35, Average growth rate of the B2C services e-commerce market 5% or more per year on average |
| New initiatives | Integrate the lifeline services management division into the parent company, Improve management efficiency by reviewing selling, general and administrative expenses, Strengthen customer acquisition through group collaboration, Establish sales operations, including systematizing customer management, Cross-selling between the everyday problem-solving business and the renovation business |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company cited higher revenue, increased cost of sales and fixed costs accompanying the expansion of its in-house construction business, the maintenance of advertising and promotion expenses and other costs as a percentage of gross profit, one-time expenses related to M&A and other activities, and the recognition of gains on business transfers. The increase in operating profit included an impact of approximately ¥1,400 million from gains on business transfers and other factors.