Risk of Customer Churn Due to Failure to Meet Customer Needs and SaaS Cancellations
First written in FY2017. 11 of 12 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2021: 1 of 7 companies on the "Worse" side.
4 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「Because the service is provided on a SaaS basis, cancellation itself is easy. Accordingly, if our services continuously fail to meet customer needs, or if competitors offer better services as a result of technological innovation, among other circumstances, customers may leave and our financial position and business performance may be affected.」
Continues to address the risks associated with the ease of SaaS cancellation, failure to meet customer needs and customer attrition due to competing services. - FY2024-Q1RestatedAnnual report
「During the cumulative first-quarter period, there were no new business or other risks, nor any material changes to the business and other risks described in the annual securities report for the previous fiscal year.」
The risk of customer attrition due to failure to meet customer needs and SaaS cancellations is described collectively, with no material changes. - FY2022-Q3RestatedAnnual report
「During the cumulative third-quarter period, there were no new business risks and no material changes in the business risks described in the annual securities report for the preceding fiscal year.」
The risk of customer attrition due to failure to meet customer needs and SaaS cancellations is described collectively, with no material changes. - FY2022-Q1RestatedAnnual report
「During the cumulative first-quarter period, there were no new business or other risks, nor any material changes to the business and other risks described in the annual securities report for the previous fiscal year.」
The risk of customer attrition due to failure to meet customer needs and SaaS cancellations is described collectively, with no material changes. - FY2021RestatedAnnual report
「Because the service is provided on a SaaS basis, cancellation itself is easy. Accordingly, if our services continuously fail to meet customer needs, or if competitors offer better services as a result of technological innovation, among other circumstances, customers may leave and our financial position and business performance may be affected.」
Continues to address the risks associated with the ease of SaaS cancellation, failure to meet customer needs and customer attrition due to competing services. - FY2021-Q1RestatedAnnual report
「During the cumulative first-quarter period, there were no new business or other risks, nor any material changes to the business and other risks described in the annual securities report for the previous fiscal year.」
The risk of customer attrition due to failure to meet customer needs and SaaS cancellations is described collectively, with no material changes. - FY2020RestatedAnnual report
「Because the service is provided on a SaaS basis, cancellation itself is easy. Accordingly, if our services continuously fail to meet customer needs, or if competitors offer better services as a result of technological innovation, among other circumstances, customers may leave and our financial position and business performance may be affected.」
Continues to address the risks associated with the ease of SaaS cancellation, failure to meet customer needs and customer attrition due to competing services. - FY2020-Q3RestatedAnnual report
「During the cumulative third-quarter period, there were no new business risks and no material changes in the business risks described in the annual securities report for the preceding fiscal year.」
The risk of customer attrition due to failure to meet customer needs and SaaS cancellations is described collectively, with no material changes. - FY2020-Q2RestatedAnnual report
「During the cumulative second-quarter period, there were no new business risks and no material changes in the business risks described in the annual securities report for the preceding fiscal year.」
The risk of customer attrition due to failure to meet customer needs and SaaS cancellations is described collectively, with no material changes. - FY2020-Q1RestatedAnnual report
「During the cumulative first-quarter period, there were no new business or other risks, nor any material changes to the business and other risks described in the annual securities report for the previous fiscal year.」
The risk of customer attrition due to failure to meet customer needs and SaaS cancellations is described collectively, with no material changes. - FY2018RestatedAnnual report
「Accordingly, if our services continuously fail to meet customer needs, or if competitors offer better services as a result of technological innovation, among other circumstances, customers may leave and our business performance may be affected.」
Continues to describe the risks associated with the ease of SaaS cancellation, failure to meet customer needs and customer attrition due to competing services. - FY2017First statedAnnual report
「Because the service is provided on a SaaS basis, cancellation itself is easy. Accordingly, if our services continuously fail to meet customer needs, or if competitors offer better services as a result of technological innovation, among other circumstances, customers may leave and our business performance may be affected.」
Describes the ease of cancellation as the flip side of the ease of adopting SaaS, and the possibility of customer attrition due to failure to meet customer needs or competing services.