Risk of Post-Delivery Software Defects and Damages Claims
First written in FY2017. 3 of 4 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2022: 1 of 7 companies on the "Worse" side.
15 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「As of the date of submission of this document, the company is not aware of any claims by customers for damages or otherwise concerning system defects. However, if a system defect caused by negligence on the part of the Group causes damage to a customer, the Group may face claims for damages or incur additional costs to correct the defect.」
While maintaining that there are currently no known claims, the company reiterates the risks of claims for damages and additional costs arising from defects after delivery. - FY2019RestatedAnnual report
「As of the date of submission of this document, the company is not aware of any claims by customers for damages or otherwise concerning system defects. However, if a system defect caused by negligence on the part of the Group causes damage to a customer, the Group may face claims for damages or incur additional costs to correct the defect.」
While maintaining that there are currently no known claims, the company reiterates the risks of claims for damages, additional costs, product returns and reputational damage arising from defects after delivery. - FY2018RestatedAnnual report
「As of the date of submission of this document, the company is not aware of any claims by customers for damages or otherwise concerning system defects. However, if a system defect caused by negligence on the part of the Group causes damage to a customer, the Group may face claims for damages, incur additional costs to correct the defect, have products returned by customers, or suffer a decline in the reputation of its products.」
While stating that there are currently no known claims, the company reiterates the risks of claims for damages, additional costs, product returns and reputational damage arising from defects after delivery. - FY2017First statedAnnual report
「However, if a system defect caused by negligence on the part of the Group causes damage to a customer, the Group may face claims for damages, incur additional costs to correct the defect, have products returned by customers, or suffer a decline in the reputation of its products, which could affect the Group’s financial condition and operating results.」
Although testing is conducted before release and at delivery, the company has newly disclosed the risks of claims for damages, additional costs, product returns and reputational damage arising from defects during operation.