Low-cost operation of after-sales support for the ICT business serving beauty salons
First written in FY2019-Q1. 2 of 4 entries say "Restated". Latest entry: FY2022.
No other company in this theme has enough history to compare yet.
- FY2022RestatedAnnual report
「In terms of costs, we have worked to secure profits by reducing expenses through web-based support and sales meetings, among other measures.」
We continue to improve the efficiency of after-sales support and maintain low-cost operations through web-based support and sales meetings. - FY2022-Q1AdvancedAnnual report
「BEAUTY WORKS, through its SaaS-based (cloud) features, enables non-face-to-face sales, support and maintenance using the web while keeping personnel and administrative costs low.」
Specific measures have been developed to keep after-sales support costs low by using SaaS-based products for web-based support and maintenance, thereby reducing personnel and administrative costs. - FY2019RestatedAnnual report
「VID System: an ASP-based POS/CRM system for beauty salons. It ensures ease of implementation and efficient after-sales support.」
The product portfolio is being reassessed to confirm the ease of implementing ASP products for small and midsize businesses and single-location stores, as well as the efficiency of after-sales support. - FY2019-Q1First statedAnnual report
「Single-location and small-scale stores are shifting toward a greater focus on price. Although the company is addressing these needs through continuous modifications to its packaged software, it must further promote low-cost operations for after-sales support, which is a labor-intensive service.」
To address the greater price focus of single-location and small-scale stores, the company has newly presented as a standalone initiative the continuous enhancement of packaged software and low-cost operations for labor-intensive after-sales support.