External leakage of personal information due to unauthorised access at a consolidated subsidiary
株式会社トラストバンク (consolidated subsidiary of the Company)
Furusato Choice and related services, particularly the app version of Furusato Choice
Unauthorized access
Company response
Furusato Choice and related services, which were temporarily suspended following detection of the unauthorized access. Donation acceptance on the app version will resume at 15:00 on 9 November 2026, while Choice Pay remains suspended.
15:00 on 9 November 2026 (donation acceptance on the Furusato Choice app)
Confirming the facts and scope of the impact and conducting a detailed investigation with the cooperation of external experts and specialist organizations
Preventive measures to avoid recurrence, including enhanced system monitoring and ongoing system inspections and improvements
Fiscal year ending March 2027
The impact of this matter on our consolidated results for the fiscal year ending March 2027 is currently under review. We will promptly disclose any matters that should be disclosed if they arise.
Choice Pay is scheduled to resume once preparations are complete. We will continue the detailed investigation, enhance system monitoring, and conduct ongoing system inspections and improvements, and will promptly disclose the details once they are confirmed if new facts come to light.
Following the resumption of Choice Pay, we plan to report the final update concerning the unauthorized access to investors. We will also promptly disclose any matters that should be disclosed or any new facts that arise.
| Item | Details |
|---|---|
| Event name | External leakage of personal information due to unauthorised access at a consolidated subsidiary |
| Subject Entity | 株式会社トラストバンク (consolidated subsidiary of the Company) |
| Target Locations / Products | Furusato Choice and related services, particularly the app version of Furusato Choice |
| Cause | Unauthorized access |
| Accounting period in which recognized | Fiscal year ending March 2027 |
| Impact on Earnings Forecast | The impact of this matter on our consolidated results for the fiscal year ending March 2027 is currently under review. We will promptly disclose any matters that should be disclosed if they arise. |
| Suspended operations | Furusato Choice and related services, which were temporarily suspended following detection of the unauthorized access. Donation acceptance on the app version will resume at 15:00 on 9 November 2026, while Choice Pay remains suspended. |
| Scheduled resumption date | 15:00 on 9 November 2026 (donation acceptance on the Furusato Choice app) |
| Investigation structure | Confirming the facts and scope of the impact and conducting a detailed investigation with the cooperation of external experts and specialist organizations |
| Measures to prevent recurrence | Preventive measures to avoid recurrence, including enhanced system monitoring and ongoing system inspections and improvements |
| Outlook | Choice Pay is scheduled to resume once preparations are complete. We will continue the detailed investigation, enhance system monitoring, and conduct ongoing system inspections and improvements, and will promptly disclose the details once they are confirmed if new facts come to light. |
| Planned follow-up disclosure | Following the resumption of Choice Pay, we plan to report the final update concerning the unauthorized access to investors. We will also promptly disclose any matters that should be disclosed or any new facts that arise. |
Items this document does not state (13)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because, with the cooperation of external experts and specialist organizations, we implemented security measures and verified them, enabling us to confirm the service's safety ahead of its resumption.