External leakage of personal information due to unauthorised access at a consolidated subsidiary
株式会社トラストバンク (consolidated subsidiary of the Company)
Furusato Choice and related services (web version, app version and Choice Pay)
Unauthorized access
Company response
Furusato Choice and related services were temporarily suspended. The app version and Choice Pay remain suspended.
Donation acceptance on the web version of Furusato Choice will resume from 12:00 on 6 November 2026. The app version and Choice Pay are scheduled to resume once preparations are complete.
The detailed investigation is continuing with the cooperation of external experts and specialist organisations.
Strengthening system monitoring and conducting continuous system inspections and improvements, among other measures.
Fiscal year ending March 2027
The impact of this matter on the Company's consolidated results for the fiscal year ending March 2027 is currently under review.
The Company will proceed with the detailed investigation and work to ensure service security and restore trust. If any new facts come to light, they will be disclosed promptly once the details have been confirmed.
A final report concerning the unauthorized access is scheduled to be provided to investors at a later date. If any new facts come to light, they will be disclosed promptly.
4,454,097 cases
| Item | Details |
|---|---|
| Event name | External leakage of personal information due to unauthorised access at a consolidated subsidiary |
| Subject Entity | 株式会社トラストバンク (consolidated subsidiary of the Company) |
| Target Locations / Products | Furusato Choice and related services (web version, app version and Choice Pay) |
| Cause | Unauthorized access |
| Accounting period in which recognized | Fiscal year ending March 2027 |
| Impact on Earnings Forecast | The impact of this matter on the Company's consolidated results for the fiscal year ending March 2027 is currently under review. |
| Suspended operations | Furusato Choice and related services were temporarily suspended. The app version and Choice Pay remain suspended. |
| Scheduled resumption date | Donation acceptance on the web version of Furusato Choice will resume from 12:00 on 6 November 2026. The app version and Choice Pay are scheduled to resume once preparations are complete. |
| Investigation structure | The detailed investigation is continuing with the cooperation of external experts and specialist organisations. |
| Measures to prevent recurrence | Strengthening system monitoring and conducting continuous system inspections and improvements, among other measures. |
| Outlook | The Company will proceed with the detailed investigation and work to ensure service security and restore trust. If any new facts come to light, they will be disclosed promptly once the details have been confirmed. |
| Planned follow-up disclosure | A final report concerning the unauthorized access is scheduled to be provided to investors at a later date. If any new facts come to light, they will be disclosed promptly. |
| Number of personal information records, etc. confirmed to have been leaked externally or otherwise | 4,454,097 cases |
Items this document does not state (13)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because, with the cooperation of external experts and specialist organisations, security measures and their verification were carried out, and the safety of resuming operation of the web version was confirmed.