Balancing customer satisfaction, profitability and shareholder returns
First written in FY2017. 3 of 4 entries say "Restated". Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026RestatedAnnual report
「The Group believes that it must pursue management while achieving a balance among, and simultaneously satisfying, the three objectives of customer satisfaction, securing profit, and returning value to shareholders.」
The group continues to pursue a balance among customer satisfaction, securing profit and shareholder returns as a basic management policy. - FY2022RestatedAnnual report
「The Group believes that it must pursue management while achieving a balance among, and simultaneously satisfying, the three objectives of customer satisfaction, securing profit, and returning value to shareholders.」
The group continues to pursue a balance among customer satisfaction, securing profit and shareholder returns as a basic management policy. - FY2019RestatedAnnual report
「The group also believes that it must manage the business while balancing and satisfying all three objectives: customer satisfaction, securing profit and returning value to shareholders.」
The group continues to use the balance among customer satisfaction, securing profit and shareholder returns as a basic criterion for management decisions. - FY2017First statedAnnual report
「The group believes that it must manage the business while balancing and satisfying all three objectives: customer satisfaction, securing profit and returning value to shareholders.」
The group identifies the balance among customer satisfaction, profit and shareholder returns as the three basic criteria for management decisions.