Announced details
More than 70,000 accounts (date not specified)
The relationship is that between Tayori’s operator and a company receiving an award under the awards program presented by the association.
A public interest incorporated association that established the Customer Support Awards Program to promote productivity improvements and the development of effective management systems in customer support, and presents awards to companies, organizations, institutions and individuals that have achieved outstanding efforts and results.
2026 Customer Support Awards Program — Encouragement Award
IT Association of Japan
Akasaka Intercity 8F, 1-11-44 Akasaka, Minato-ku, Tokyo (PR TIMES, Inc.)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
IT Association of Japan’s Customer Support Awards Program and Customer Support Survey 2026 (PR TIMES)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Tayori, Forms and Inbox, FAQ, Chat, Questionnaire, AI Chatbots |
| Counterparty | IT Association of Japan |
| Counterparty overview | A public interest incorporated association that established the Customer Support Awards Program to promote productivity improvements and the development of effective management systems in customer support, and presents awards to companies, organizations, institutions and individuals that have achieved outstanding efforts and results. |
| Relationship with the Company | The relationship is that between Tayori’s operator and a company receiving an award under the awards program presented by the association. |
| Launch date | 2015 (service launch) |
| Applicable area | Customer Support, Internal operations |
| Award/certification name | 2026 Customer Support Awards Program — Encouragement Award |
| Awarding / certifying body | IT Association of Japan |
| Location | Akasaka Intercity 8F, 1-11-44 Akasaka, Minato-ku, Tokyo (PR TIMES, Inc.) |
| Usage history | More than 70,000 accounts (date not specified) |
| Source | IT Association of Japan’s Customer Support Awards Program and Customer Support Survey 2026 (PR TIMES) |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The award recognized Tayori’s system for identifying customers’ real voices through FAQ and AI chatbot search behavior and using VOC to improve its services and drive business growth.