Announced details
Information-sharing software/services, groupware, business chat, and information systems operations for companies, organizations, municipalities and government agencies
desknet's NEO sales exceeded 5.4 million users as of March 2026
NeoJapan was included in the survey, and the results were published in a Nikkei BP publication.
Headquartered in Minato-ku, Tokyo. Representative Director, President and CEO: Iguchi Tetsuya (井口 哲也). Publishes Nikkei Computer. Nikkei BP Consulting conducted and tabulated the survey.
Nikkei Computer Customer Satisfaction Survey 2026-2027, No. 1 in the Information-Sharing Software/Services Category
Nikkei Computer, published by Nikkei Business Publications, Inc.; survey conducted and tabulated by Nikkei BP Consulting
10F, Yokohama Landmark Tower, 2-2-1 Minatomirai, Nishi-ku, Yokohama, Kanagawa
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Nikkei Computer Customer Satisfaction Survey 2026-2027, Nikkei BP Consulting. The survey covered 12,950 companies and organizations, with 849 valid responses and a valid response rate of 6.6%.
| Item | Details |
|---|---|
| Names of Products / Services Covered | desknet's NEO, ChatLuck |
| Counterparty | Nikkei Business Publications, Inc. |
| Counterparty overview | Headquartered in Minato-ku, Tokyo. Representative Director, President and CEO: Iguchi Tetsuya (井口 哲也). Publishes Nikkei Computer. Nikkei BP Consulting conducted and tabulated the survey. |
| Relationship with the Company | NeoJapan was included in the survey, and the results were published in a Nikkei BP publication. |
| Applicable area | Information-sharing software/services, groupware, business chat, and information systems operations for companies, organizations, municipalities and government agencies |
| Award/certification name | Nikkei Computer Customer Satisfaction Survey 2026-2027, No. 1 in the Information-Sharing Software/Services Category |
| Awarding / certifying body | Nikkei Computer, published by Nikkei Business Publications, Inc.; survey conducted and tabulated by Nikkei BP Consulting |
| Location | 10F, Yokohama Landmark Tower, 2-2-1 Minatomirai, Nishi-ku, Yokohama, Kanagawa |
| Usage history | desknet's NEO sales exceeded 5.4 million users as of March 2026 |
| Source | Nikkei Computer Customer Satisfaction Survey 2026-2027, Nikkei BP Consulting. The survey covered 12,950 companies and organizations, with 849 valid responses and a valid response rate of 6.6%. |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.NeoJapan received high ratings for reliability, operability, cost and support, with particularly strong ratings for operability and cost.