Risk of ASP Service Suspension Due to Information System Failures or Malfunctions
First written in FY2016. 5 of 10 entries say "Restated". Latest entry: FY2026.
MKSystem moved to the "Worse" side of this theme in 2023.
The whole theme swung hardest in 2017: 1 of 6 companies on the "Worse" side.
15 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「However, risks associated with redundancy, such as delays in detecting failures, failed switchovers, and difficulty identifying the location of a failure, remain, and the possibility of service outages caused by software or firmware bugs and defects cannot be ruled out.」
The Company continues to disclose the limitations of redundancy and the risk of ASP service outages caused by software and firmware defects. - FY2025RestatedAnnual report
「However, risks associated with redundancy, such as delays in detecting failures, failed switchovers, and difficulty identifying the location of a failure, remain, and the possibility of service outages caused by software or firmware bugs and defects cannot be ruled out.」
The uncertainty surrounding failure detection and switchover in redundant systems, as well as the risk of ASP service outages caused by software and firmware defects, continues. - FY2024-Q3MaterialisedAnnual report
「As a result, the system went down and the Company became unable to provide normal service, so it suspended billing for June usage and part of July usage for affected users.」
The ASP service outage caused by the information-system failure and the suspension of billing for June usage and part of July usage for affected users continue. - FY2024-Q2MaterialisedAnnual report
「As a result, the system went down and the Company became unable to provide normal service, so it suspended billing for June usage and part of July usage for affected users.」
The information-system failure continued to cause ASP service outages, ultimately resulting in the suspension of billing for June usage and part of July usage for affected users. - FY2024-Q1MaterialisedAnnual report
「As a result, the system went down and the Company became unable to provide normal service, so it suspended billing for June usage by affected users.」
An information-system failure actually resulted in an ASP service outage and the suspension of billing for affected users. - FY2022RestatedAnnual report
「Basic software, including operating systems, also contains numerous defects, and patches must be applied to software directly related to security. For firmware in network, storage, and server equipment supplied by vendors, the Company carefully determines whether to apply vendor-recommended patches after considering the various anticipated risks. Nevertheless, if a defect occurs, the Group may become unable to provide its principal product, the ASP service.」
The risk of ASP service outages caused by software defects and the application of patches and firmware to operating systems and equipment continues. - FY2020RestatedAnnual report
「Nevertheless, if a defect occurs, the Group may become unable to provide its principal product, the ASP service.」
The risk of ASP service outages caused by software, operating-system or equipment patches, and firmware continues. - FY2018RestatedAnnual report
「Software also contains numerous defects, and patches must be applied to operating systems and other software directly related to security. For firmware in network, storage, and server equipment supplied by vendors, the Company carefully determines whether to apply vendor-recommended patches after considering the various anticipated risks. Nevertheless, if a defect occurs, the Group may become unable to provide its principal product, the ASP service.」
The risk of ASP service outages caused by software defects and the application of patches and firmware to operating systems and equipment continues. - FY2017WorsenedAnnual report
「Software also contains numerous defects, and patches must be applied to operating systems and other software directly related to security. For firmware in network, storage, and server equipment supplied by vendors, the Company carefully determines whether to apply vendor-recommended patches after considering the various anticipated risks. Nevertheless, if a defect occurs, the Group may become unable to provide its principal product, the ASP service.」
In addition to the uncertainty surrounding conventional hardware failures and redundancy, the Company explicitly identifies risks associated with software defects and the application of patches and firmware to operating systems and equipment. - FY2016First statedAnnual report
「However, redundant systems also involve uncertainties, including delays in detecting actual failures, failure to switch to the standby system as intended, and difficulty identifying the location of a failure due to increased complexity. The reality is that no system can be perfect.」
The Company states that uncertainties remain regarding failure detection, switchover, and identification of causes even when redundancy is adopted.