Announced details
Call center operations, telephone interactions, initial reception, external system integration, interaction quality assessment, call analysis, FAQ creation and operational efficiency improvements
The company states that the system significantly reduces after-call work time, improves the efficiency of assessment and analysis operations, and reduces the workload associated with management operations, but specific figures are Not disclosed.
The parties are related as the event organizer and exhibitor. Capital and personnel relationships are Not disclosed.
株式会社リックテレコム publishes the monthly Call Center Japan magazine. インフォーマ マーケッツ ジャパン株式会社 is the event organizer. Other details, including locations, representatives, capital and year of establishment, are Not disclosed.
Sunshine City Bunka Kaikan Building / World Import Mart Building (Ikebukuro, Tokyo)
Participation fee: Free (event)
The company does not address Contract Value / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI call center system VLOOM, Voice agent functionality, AI analysis functionality |
| Counterparty | 株式会社リックテレコム, インフォーマ マーケッツ ジャパン株式会社 |
| Counterparty overview | 株式会社リックテレコム publishes the monthly Call Center Japan magazine. インフォーマ マーケッツ ジャパン株式会社 is the event organizer. Other details, including locations, representatives, capital and year of establishment, are Not disclosed. |
| Relationship with the Company | The parties are related as the event organizer and exhibitor. Capital and personnel relationships are Not disclosed. |
| Offering price | Participation fee: Free (event) |
| Launch date | 12 November 2026 (scheduled; event and exhibition start date) |
| Applicable area | Call center operations, telephone interactions, initial reception, external system integration, interaction quality assessment, call analysis, FAQ creation and operational efficiency improvements |
| Location | Sunshine City Bunka Kaikan Building / World Import Mart Building (Ikebukuro, Tokyo) |
| Location scale | Exhibiting companies at the event: approximately 150; company booth number: 2H-3 (2nd floor) |
| Quantitative Effects | The company states that the system significantly reduces after-call work time, improves the efficiency of assessment and analysis operations, and reduces the workload associated with management operations, but specific figures are Not disclosed. |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To introduce the latest IT tools for the generative AI and AI agent era and respond to inquiries about the use of AI and operational efficiency improvements in call centers.